Epic Ambulatory Downtime Procedure Manual

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Downtime Procedure Manual Epic - Ambulatory Downtime Procedures Epic Ambulatory Table of Contents * * | | Page | 1. Management Approval | …………..……………………………….. | 4 | 2. Staff Training | …………..……………………………….. | 6 | 3. Orientation | …………..……………………………….. | 10 | 4. Procedure | …………..……………………………….. | 14 | 5. Workflows | …………..……………………………….. | 31 | 6. Downtime Forms | …………..……………………………….. | 40 | 7. Downtime Computer | …………..……………………………….. | 51 | 8. Miscellaneous | …………..……………………………….. | 67 | 1. Management Approval EpicCare Ambulatory Downtime Procedures Sign Off This document has been reviewed and approved for release on 7/7/11 by the following management: Christopher Sharp, M.D., Ambulatory Physician…show more content…
What are your personal abstraction (recovery) responsibilities? __________________________________________________________ 7. Who in your area performs the maintenance duties required for your downtime computer? __________________________________________________________ Employee Name: ______________________________ Date: ___________ 3. Orientation EPIC AMBULATORY DOWNTIME ORIENTATION FOR TRAINING USE ONLY Epic Downtime * What is downtime? * When normal access to the system is significantly interrupted and the ability of end users to perform business/care as usual is affected. * Scheduled: as in the case of upgrades, fixes, etc. * Unscheduled: as in the case of outages. * Solution * Alternative Workflows to allow for continued patient care. * Different alternatives may be enacted based on the nature of the downtime. Epic Planned Downtime Timeframes * Weekly/Monthly Maintenance * Wednesday 2 – 4 a.m. * Quarterly Maintenance * Wednesday 2 – 6 a.m. * Annual Maintenance * Sunday 1 – 11 a.m. Planned Downtime Process – Day of…show more content…
| The encounter provider will handwrite Radiology orders on a Radiology Requisition form and make note of it on the Epic Downtime Clinic Visit form. | b. | The provider or clinic staff will save the clinic copy of the Radiology Requisition in the temporary paper chart to be forward to HIMS for scanning. | c. | The provider or clinic staff will give the patient the original copy of the requisition and any instructions. | d. | The patient will hand carry the requisition to the Radiology department. | e. | When Epic and RIS systems go back up, DO NOT RE-ENTER RADIOLOGY ORDERS IN THE SYSTEM. | | | * Faxing Prescriptions and Refills (RightFax Application Down) Staffing Requirements After 0 hours | After 24 hours | After 36 hours | After 72 hours | 0 Additional Staff | 0 Additional Staff | 0 Additional Staff | 0 Additional Staff

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