The first step in this process is to set a communication goal for the employees to be able to understand the changes that will occur. The goal is to communicate to each employee the new customer management plan and ensure that they understand the changes; this will help the employees adjust to the new customer management plan without resistance. There are a few different types of communication channels that can be used to communicate these new changes. The different communication styles are verbal, non-verbal, and written communication, such as e-mails or memos. In this case, I believe that using verbal and written communication will be the most effective way to communicate new changes.
Explain how effective communication affects all aspects of the learners work. Within the care setting I communicate using: Communication books, Handover with Colleagues, staff message book, Staff meetings, meetings with my Line Manager Etc. Effective communication is important as it ensures that information is: clear, concise, accurate, non-judgmental, and informative. This reduces the possibility of mistakes being made, and ensuring appropriate care service delivery. It is important to work as a team with your colleagues, so that you all
Unit 303 Title - Supporting Learning Activities Deadline – Please complete all parts of this assignment. It provides all the evidence of knowledge and understanding for this unit. Please read the questions carefully, especially any points highlighted in bold. Your tutor will give you feedback on your spellings and grammar to help you improve your literacy skills. This does not affect the marking of your assignment Please be aware that plagiarism will not be tolerated.
We then analyzed the situation to its fullest by having each group member, using the reflective thinking process, focus on a key area of the problem (Communicating at Work, Pg.232-237) The key areas are the characteristics, stakeholders, history, policies and politics, and resources available. After careful collaboration on our findings, we were able to easily assign criteria and brainstorm possible solutions to the problem. Our Main Problem: How can we most effectively motivate our coworkers to maintain constructive attitudes and keep up with our production quota without any employee being fired? This open-ended question vital to keeping our group focused on inventing many different possible answers instead of focusing on a single end. This strategy invites a broader, more detailed range of responses (communicating at work, pg.
This is so we can reduce mistakes and hopefully stop problems from occurring, it also helps to ensure the highest level of personal care can be given. This must mean that information given in the various forms of communication is clear, to the point, accurate, informative and non-judgmental. Using these guidelines for communication all colleagues can work better together towards the same goals for the service users. Some ways I currently use effective communication in my job is by using the house communication book, service user’s daily diaries, staff meetings, handover briefings, 3 or 6 monthly personal reviews or even just asking things quickly with shift leaders or key workers. * An explanation of why it is important to observe an individual’s reactions when communicating with them.
In order to make sure that my previous customers are still satisfied with the quality of work, I will be handing out optional satisfaction surveys’ that customers may take if they would like too. I will also be making company brochures to show off the work that I have done and it will also provide a detailed list of services that I will provide. I will share these by going door to door introducing myself and inquiring to see if they are in need of my service. By doing this, I believe that it shows the customer that I am a very personable person and they should not be afraid to approach me if any problems do ensue. If I were to order my brochures through vistaprint.com, it would cost me a total of $118.99 for a total of 250 of them and I believe that is more than
The methods I used to help communicate the importance of the change and provide direction to staff were: • One on one coaching sessions to communicate the changes whereby I knew I would encounter less resistance; • A group team meeting to follow up on any concerns staff had and reiterate the importance of the changes; • Keeping all meetings centred on change highly positive; • Providing a clear document to staff that explained the changes in detail; • Creating tip sheets for staff with techniques to help them meet
Non-verbal e.g. sign language and pictorial can also be used when recruiting prospective staff with such a disability as we are an equal opportunities employer. When liaising with external agencies such as Care Quality Commission, social services and health professionals I use a more formal approach. I judge the way I should communicate and how it will work most effectively when I’m talking to an individual. 1.2 Whilst communication is about exchanging information, effective communication builds trust and respect and requires the skills to understand emotional needs, it improves work relations, improves teamwork, decision making, caring and problem solving.
Each employee will sign stating that they have received and understand the policies and procedure that have been set before them. (See figure 2) This manual will be given to all new employees when they are hired. This will eliminate any potential problems from arising. It will also, give the employees and upper management the opportunity to ask and resolve any potential problems that may
Critical thinking is important to problem solving it influences the decisions made to fix the problem and it helps not to create assumptions when processing the problem. Critical thinking is beneficial in the workplace teams are able to come up with solutions being open minded to the possibilities of being clear with their thought process. Using critical thinking in you decision making process creates multiple solutions when faced with a problem. The importance of critical thinking is simply helps an individual think clearer and rationally in their decision making