Engineering Disaster Essay

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Listening Skills i don;t really hv a file except from this ------------------------------------------------- Listening is the ability to accurately receive messages in the communication process. Listening is key to all effective communication, without the ability to listen effectively messages are easily misunderstood – communication breaks down and the sender of the message can easily become frustrated or irritated. Listening is so important that many top employers give regular listening skills training for their employees. This is not surprising when you consider that good listening skills can lead to: * Better customer satisfaction * Greater productivity with fewer mistakes * Increased sharing of information that in turn can lead to more creative and innovative work Good listening skills also have benefits in our personal lives, including: * A greater number of friends and social networks * Improved self-esteem and confidence * Higher grades in academic work. Listening is not the same as hearing. Hearing refers to the sounds that you hear, whereas listening requires more than that: it requires focus. Listening means paying attention not only to the story, but how it is told, the use of language and voice, and how the other person uses his or her body. In other words, it means being aware of both verbal and non-verbal messages. Your ability to listen effectively depends on the degree to which you perceive and understand these messages. We spend a lot of our time listening Adults spend an average of 70% of their time engaged in some sort of communication, of this an average of 45% is spent listening compared to 30% speaking, 16% reading and 9% writing. (Adler, R. et al. 2001). In order to listen effectively you need to use more than just your ears. * Stop Talking | * Be Patient | * Prepare Yourself to

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