Engage in Personal Development in Health, Social Care or Children’s and Young People’s Settings

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Unit 051 Promote Communication in Health, Social Care, Children and Young peoples Settings L01.1 / L01.2 Identify the different types of communication methods and reasons people communicate in these ways. How can communication, in these ways, affect relationships in the work setting? The word Communication derives from the Latin word ‘communis’ that means to share. Basically, communication means to share information. There are many methods of communication and different situations require different approaches. Communication is about making contact with others and being understood. When communicating, people send and receive ‘messages’. We all communicate continuously by sending messages. Communication can be made through a variety of ways, mainly verbal, using spoken or written words or non-verbal, using body language such as gestures, eye-contact and touch.People communicate to make new relationships., for example in Redbank these relationships may be with the young people, visitors or colleagues. Positive verbal and non-verbal communication skills, such as being friendly, smiling and shaking hands when greeting the person, are needed to make a good first impression in a relationship. The Residential Support Worker (RSW) develop relationships with young people, their relatives or carers and colleagues, by maintaining a friendly, supportive approach, and by being interested in what other people are doing and feeling. This enables the young people to feel comfortable and secure, and that they can trust and rely on professionals. The RSW may need to obtain and share information about service users with colleagues and other professionals to ensure the team is fully informed. The RSW may also need to communicate with a young person or a family member about the care and support they receive, or about the kinds of services and facilities that are available
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