Emirates Airlines’ Operations Management

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Emirates Airlines’ Operations Management Canadian University of Dubai Table of Contents Introduction3 Topic statement4 Methodology6 Quantitative research7 Results8 Statistical representation10 Discussion10 Emirates Financial and Operational Performance13 Recommendation14 Employee recruitment and selection17 Training and development18 Equality Audit18 Performance management20 Strategic management21 Employee engagement22 Rewards and recognition23 Abstract23 Conclusion24 References26  Emirates Airlines’ Operations Management Introduction Based in the United Arabs Emirates, Emirates Airlines is a Dubai government investment corporation. By the current global standards, Emirates Group is the leading airline company in the Middle East with operational flights to nearly all destinations of the world making it the largest international carrier (Al-Romaithi, 2006). Emirates Airlines is among the oldest yet renowned airline companies serving the world over the years. With the recent expansion that made its flights to extend to key destination of the world, Emirates Airlines now brags of commanding a robust market niche with a turnover approximated at US$18.4 billion. The company employs nearly 70,000 personnel, making it a leading employer in the United Arab Emirates. The company’s mission is customer satisfaction that delves on comprehensive cargo solutions. In the just concluded fiscal year, customer satisfaction shot to 80% with hopes that this impressive progress will continue with a robust momentum in the months to come (Emirates Group Annual Report 2014-2015, 2015). Much that the management pursues so far consists not only in expanding its market scope but also by exploring new and of unexploited markets for enhanced competitive advantage. Currently, the company
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