Ellen Moore Essay

443 Words2 Pages
This case is about the problems faced by the management of a joint venture initiative between a South Korean company, Korean Conglomerate Inc. (KCI), and a North American Company, Western Systems Inc. (WSI). The project is of major strategic significance and a major stepping-stone towards further business opportunities for the American company in the Korean market. Ellen Moore, a System Consulting Group (SCG) consultant of WSI, has been sent to Korea as a project manager of the Systems Implementation (SI) project. Ellen struggles to immerse herself into the new culture, as she faces several issues, such as lack of communication, cultural differences, and leadership issues. As we have identified in this case, Ellen’s personal relationship with her Korean counterpart Jack Kim is also impeding the project’s progress. Given the importance of the project, completing the project within the stipulated timeline is critical. Hence, timeline was conceived to be a prime criterion for evaluating the recommended solution. Additionally, after carefully considering the acceptability of the recommendation to management and individuals, its effect on the budget and its chances to improve the work environment, we propose that the solution to this situation is an improved level of communication. It will allow better delineation and clarity of goals; provide a unified direction to the team, help catch up on lost time by mending broken relationships, which is absolutely crucial for a healthy work environment. STATEMENT OF THE PROBLEM Andrew Kilpatrick, the senior consultant on a joint North American and Korean consulting project for a government agency in South Korea, has been called to Seoul from his home base in North America to get his team back on schedule. The team’s project delays are symptomatic of the following issues: co-project managers with neither shared vision nor open

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