Effects Of Technology: Instant Messaging Essay

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Effects of Technology: Instant Messaging October 27, 2008 Skills for Professional Development – GEN300 One of the most popular methods of internet real-time social communication has found a home in the corporate world; instant messaging. Social internet services such as AOL and Yahoo have two of the most commonly used messaging services due to their lack of cost and their ease of use. This same technology is available with most email applications used by businesses world wide. The internet brought a new level of communication and productivity to business via email, websites, intranets and IP phone services that can handle more conference calls and individual voice communications than traditional phone service. However, this newcomer to the scene has taken relationship building between team mates and coworkers to new levels. Technology has allowed companies to move forward with the concept of telecommuting. One major struggle that came out of the new office dynamic is a lack of face-to-face contact and the concern that cohesive team and interpersonal relationships would begin to suffer. As the old adage goes, “Out of sight, out of mind.” Communication becomes slower when relying on emails, phone calls, while helpful by conveying voice inflection and intent, are also time consuming and depend on the individual on the other end of the line being available to take a call. Difficult to do when on the other line with someone else. In an article by Jean Thilmany, the author provides many strong points in favor of using instant messaging to keep communication flowing in business as a more productive collaborating tool. Citing Colleen Garton, president of a San Diego consulting company, the article goes on to quote Ms. Garton as explaining “It’s the equivalent of walking by the office to see if the manager is busy… People don’t feel like
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