It also can encourage the mentee to open up and speak more. Good listening skills can promote trust and respect. Active listening has several benefits. It forces people to listen attentively to others, and it helps avoid misunderstandings. Restating what the speaker has said makes certain that there is a common understanding between the listener and the speaker.
This allows them to work alongside their colleagues and lets them build good relationships with the service users even if they are from different backgrounds. People who have disabilities can have problems with communicating effectively with their careers and this could cause problems for them and their health. Verbal communication is a spoken language used by people to communicate out loud. To be a good communicator you can use verbal and non-verbal ways of communicating. A good verbal communicator is someone who listens well and can think and express ideas clearly.
At this time I'm in front of her and it makes it a little easier to understand her but I still repeat everything she says to me as the noise on the bus can still make it a bit difficult to understand her. When we get off the bus I crouch down in front of service user A so I can ask her where she wants to go and what she wants to buy. I keep eye contact with her at all times when she is speaking to show that I am listening to her. I also try and show that I'm listening by using my body language, so if the service user A leans towards me to speak I learn towards her, if she smiles while saying something i smile back. I also nod when I think it is appropriate.
(This acknowledges to Jan that ken feels that her time is valuable), I would appreciate if we could talk about a problem that I am having. I believe that Shannon is upset with me, and does not want to speak to me. I was wondering if you told Shannon about Katie and me (trying not to be accusatory, so that Jan will not become defensive), 2. How do you perceive Jan’s effort to convince Ken to forgive her? Based on what you have learned in this chapter, suggest two ways she might more effectively seek Ken’s forgiveness.
I like to watch their facial expressions and body language to identify if they are comfortable and understand what I have to say. I am patient and look to the receiver for clarification that they understand what I am saying. If I am unsure of any message or instruction I ask people to repeat so that I don’t misunderstand what is being said. When I am talking I make sure that I am calm and clear to help the receiver to understand me, I often use hand gestures or if I can I like to show people what I am talking about. I make sure that I am clear on instructions, times, dates or location and if appropriate I like to have it written down.
Throughout the book the author revealed plenty of useful information put into action in approving are listening skills to be better listeners. My actions consist of be more conscious in my listening skills and continue to control the negative emotions that sometimes arise that prevent us from listening to others. It is important to keep intact my emotion until I have a full understanding and clarity of the message being relied to me. I will remember to steer away from being defensive, because at the same time I can be unknowingly attacking others around me that loves me. With every opportunity of listening I will be mindful of creating a safe environment where clarity, understanding, and listening can take place effectively.
We must be patient and be able to tolerate varying amounts of floundering, confusion and false starts. We also must allow the individual to take their time to discover their own solutions while being honest with them without being judgemental. If for instance, an individual is showing lack of progress, we need to continue to motivate them and empower them to help themselves. The individual will be experiencing low self-esteem in these circumstances and we need to remind them of past successes. If progress is being made, we need to continue to encourage them and congratulate their progress.
It is a skill in itself to be able to listen to feedback carefully without becoming defensive. It is often easy to begin to defend the reasons why I do things, but the key is to remember that the focus is on improving performance. It is my responsibility to ensure my knowledge and skills are up to date. It is important to regularly attend training and refresher courses such as First Aid, health and safety training. Legislations and procedures are constantly changing and it is important to maintain your knowledge and keep it correct.
I would also watch their facial expressions, so if they looked confused by what I had said then I would repeat what I said, or use hand gestures to try explain it, so it was easier for them to understand. Also, due to them being a dementia patient, I talked slowly, so it was clearer, if they were able to fully understand what I was saying I would not talk slower as they may
This helped her feel safe to disclose her issues. I informed her I would be using counselling skills during our sessions but made her aware of my limitations as a trainee. This helped Sara: feel confident to trust me to listen to her without judging; provided a solid foundation for a collaborative relationship; and gave her a degree of assurance of what she could reasonable expect Early on I felt empathy with Sara’s issues and conveyed this non-verbally by maintaining eye contact and open body language, while leaning slightly towards her and nodding appropriate understanding. I further confirmed my empathy verbally by reflecting her feelings of frustration and isolation, thereby validating her emotional response. This had the effect of clarifying to Sara I was listening