When sending professional letters out they reflect the image of the business therefore it’s important to ensure they don’t have spelling errors and have correct punctuation. This gives patients, staff and members of the public confidence in the business and keeps our trust with our service users. 1.4 Explain the importance of using appropriate body language and tone of voice when communicating verbally. It is important to be aware of our body language and our tone of voice when communicating verbally. Body language is in face a huge part of communicating, this is known as non-verbal communication examples include: • Facial Expressions • Gestures with arms or hands • Eye contact.
Aix. You will gain a better understanding of how you learn and how to improve your performance. You will gain greater confidence in the skills you have in your job role. You may be able to discuss your skills and qualities with your employer, and can ask them about training or opportunities that you wish to take up with more
Aii Explain how effective communication can affect relationships in an adult social care setting between: a) Colleagues and other professionals It is essential to have good communication between your colleagues and any other professions involved in the care of an individual. Tasks will be more successful with effective communication so you can discuss and gain information about the people you are caring for. With good communication between all those involved the individual is able to receive the best possible care. To develop within your role; effective communication is needed between your colleagues and managers so you are free to express what you think and how you feeling. b) Individuals using the service and their carers Effective communication is vital between carers and the residents.
Unit 1 – Use and Develop Systems that Promote Communication Whilst at work it’s essential that I am able to communicate successfully with a variety of groups and individuals with changing needs and agendas. It’s imperative that I am able to adjust my communication style to meet the needs of those individuals. The group of people I communicate with are varied and include the following: - Young people within the service, Staff (I.e. team leaders and residential care workers). Operations and regional managers, Human resources, commissioning / placements and finance.
It can be used to express the person’s needs and helps to develop trust and establish good relationships between care givers, clients and their families. Communication is also needed for negotiation and to prevent and resolve any conflict and/or misunderstanding. This is shown in Tuckman’s stages of group interaction theory (forming, storming, norming performing). 1.3 Explain why it is important to observe an individual’s reactions when communicating with them An individual’s reactions to communication can not only be shown through what they communicate verbally in the tone, pitch and even silence, but in their non-verbal responses such as in body language and gestures, facial expressions, eye contact and through touch. Also their reactions can show their emotional responses to certain information, if it has been understood and also if there needs to be any adaptations to the way in which they communicate with others.
Unit 304- Communicate in a business environment Outcome 1: Understand the purpose of planning communication 1.1 Explain the benefits of knowing the purpose of communication The purpose of communication is so that people are able to understand each other in different ways and for many different reasons. Communication can be done in many ways whether it is verbal or non-verbal. The benefits of knowing the purpose of communication are that; it means people are able to use their communication skills to help others, discuss and to solve problems we come across in day to day life. For example; At work if I do not know how to do a certain task I am given its important that I know I can communicate with one of my colleagues in order to get the problem solved and give me further understanding on how to further complete the given task. The purpose of communication is important as communication is the only way people can get across; problems, feelings, discomforts and ideas.
Effective communication allows employees to offer feedback and to provide creative ideas to help enhance and change business practices, policies, and procedures. Developing feedback boxes and hosting town home meetings creates an inclusive environment and helps to uplift employee
Reflective practice can take place: verbally – discussing our progress and practice with managers, supervisors, tutors or colleagues in writing – such as writing an account or diary of daily activities, developments or incidents, and identifying ways in which we could use these experiences to improve. It is important to reflect upon our practice in order to continuously improve the quality of the service we provide to service users and others. This ensures that we adhere to set standards, agreed ways of working and provide quality service. This is because continuous reflective practice means that we have to address issues and new
Describe the factors to consider when promoting effective communication (2.2.2) There are different factors to consider when promoting effective communication. First of all you need to look at who you are communicating with and the reason why. If you are communicating with a friend then it would be informal but if you was communicating as part of a group meeting it would be a lot more formal .it is also important to establish the style of communication that is most appropriate for example when communicating with a client you would not be to formal avoiding the use of jargon as it may be misunderstood but not to informal with the use of swearing as it could cause
Communication is important as we will be engaging in conversation with service users as a health and social care professional to create a comfortable environment to allow the service user to trust and open up to the professional, as well as communicating with colleagues and mangers. What is communication Communication is when we exchange