This helps to reduce the possibility of mistakes being made. It ensures appropriate care service delivery. It is important to communicate with your colleagues, so that all targets and outcomes are met. Effective communication is important so that yourself and the service user fully understand eachother. This includes using words, feedback, action, body language and gestures.
It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message. We need to build relationships with the service users that we work with, their families and our colleagues to enable us to work effectively. Relationships and communication skills are closely linked, as good communication will help to build good relationships. Relationships are influenced by the way we communicate this not only includes the language we use and how we listen to others but also our body language, gestures and facial expressions. If we do not communicate well with either a colleague or service user this could affect the way we work, as it could cause an atmosphere or tension in the work environment.
By having good communication skills it will build good relationships in the work place. Communication works both ways, so it is important to speak clearly in a way that the person listening would understand so it causes no confusions. Describe the factors to consider when promoting effective communication. Some factors to take into consideration when communication would be hand and facial gestures; which could show feelings and emotions. Another factor is the person your speaking to and the level of understanding they have, and if they will be able to understand more technical and complicated words.
Taking into account the opinions of others and listeneing properly to their input will encourage a healthy team and also give the person involved control of whos and what input they would like in their support. Features of effective team performance, are having the team interacting and empowering each other through discussion and suggestion, this enables the team through meetings and every day events to put ideas forward and develop them to see what works and what does not, as some people believe that they way they do things is the only way which is not the case. There are several challenges’ that can form between developing and established teams, as everyone has their strengths but with that comes some allowable weakness. When these are identified it is my job to nurture strengths and set goals to overcome any weaknesses I do this through observation, meetings, supervision and appraisals. Also through ongoing course work to keep up to date with legislation and any changes to legislation to comply with CQC 3.
Unit 1 1.1 People communicate to give information, to receive information. To express their feelings, they need‘s to be good communication between staff and individuals. For needs and wishes, good communication can result in a good working relationship between enabler and an individual. 1.2, Communication is essential in a work setting, all types of communication that could be written, or verbal, it makes good working relationships between staff and between the individuals, it brings the staff team together. With good communication it is less likely to be any mistakes made, if a mistake was made it should be able to be identified and discussed through good communication.
As a project worker I would discuss the options and choices available to the individual to allow them an informed choice regarding their support. Communication with other staff members ensures effective team working and continuity of support. It is important to have good effective communication skills to ensure high quality support. Effective communication skills ensures information is being passed on efficiently between other staff
2.1 - When getting to know an individual, it is important to know how they like to be addressed such as some people called James likes to be called Jim but there are others who like to be called something completely different. It’s also a good start to know if they speak the same language, if there is a language barrier, there is different methods to overcome this. When the barriers are down and communication is well established, wishes and preferences of an individual are easier to identify and put into place. By using good communication skills, it makes it a bit simpler to support an individual to make informed choices about how they are cared for and supported. This will make them feel respected, valued and in control of what happens to them.
This approach must know how to handle and resolve crisis when they arise. As a leader, they must show favorable behavior for the employees to mirror to have a favorable outcome. One common indicator of leader effectiveness is the extent to which the performance of the team or organizational unit is enhanced and the attainment of goals is facilitated (Yuki, 2010). Strengths The strength of the behavior approach in leadership is a situation arises, and they deal with it efficiently. Whether it is one or more issues at a time, they juggle each one to resolution.
People will communicate to tell us what they want or require on a daily basis. Effective communication must be upheld to ensure that you are meeting all requirements of your job role. 1.2 The key to any relationship is communication, without this even the most basic relationship wouldn’t function. In all communication it must be two ways and this will enable feedback and an openness to express opinions. As relationships develops you will learn what the other person likes or dislikes, it will also help to uphold trust and understanding which will also help us to understand why things are done in a certain way.
Cohesiveness is also an important aspect of a team. Members’ must feel a certain level of trust and cohesiveness to work together and be successful. Teams are created to meet organizational goals more efficiently and effectively. In order for the team to be effective they must: • Learn how to learn together • Share information • Build on each other’s knowledge • Advocate open communication • The ability to resolve conflict Team Development/Education Training with the required knowledge, skills, and abilities to meet the goal Constant exposure to the actual job so that the team can apply the information learned. Without actual application, the skills learned may be forgotten.