Effective Communication P1 and P2 - Health and Social Care

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Effective communication in Health and Social Care settings P1 and P2 In this essay I will be explaining effective communication and interpersonal skills. Then I will be explaining the role of effective communication and interpersonal interaction in health and social care settings. Effective communication is the process of sharing information, thoughts and feelings between two or more people through speaking, writing or body language. Effective communication requires that the information you are receiving or conveying is received and understood by someone in the way it was intended. The aim of effective communication is to acquire information. Interpersonal skills are the life skills we use every day to communicate with others, this may be one to one or in groups. There are many interpersonal skills we use everyday examples of these are: verbal communication, non-verbal communication, listening skills, negotiation, problem solving, decision making and assertiveness. All of these interpersonal skills help us maintain effective communication. Verbal communication is what we say and how we say it and non-verbal communication is how we communicate without speech, body language is an example. It is very important that both effective communication and interpersonal skills are maintained and used in health and social care settings. Professionals need to be able to communicate effectively with their service users as they have a duty to protect and care for their clients. To run a successful health and social care practice it is essential that there is good communication between employers, employees and service users. Employers and employees especially need to be able to effectively communicate with their service users so they can fulfil their needs, for example: a service user that is deaf may be hungry but she cannot verbally communicate with you to say she is, an
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