501 .1 - Be able to address the range of communication requirements in own role Health and social care professionals need good communication skills to develop positive relationships and share information with people using services. We also need to be able to communicate well with people’s families and/or carers and our own colleagues and other professionals. It is important therefore, if we are considering a career in health and social care, to gain the knowledge, understanding and practical skills needed to develop effective interpersonal skills. There are several different forms of communication used in a health and social care environment. :Verbal communication Verbal communication uses words to present ideas, thoughts and feelings.
The service user and the social worker need to understand each other clearly in order for the service user to receive the best possible care. Successful communication involves the social care worker speaking clearly and using phrases and sentences that service users can understand. This also involves the social care worker communicating clearly and openly with other members of staff, the manager and other professionals so as to make sure that the best possible care is provided
Level 2 Health & Social Care Introduction to communication in health, social care or children’s and young people’s settings. Unit 4222-201 Outcome One 1.1 Identify different reasons why people communicate. People communicate to develop positive relationships, to share information, to gain knowledge on an individual and use this information to ensure an individual’s wishes, preferences and needs are met. Not everyone communicates in the same way, it is important that you communicate with people in a way that suits them. Communication methods can include verbal and non-verbal communication.
QCF LEVEL 3 DIPLOMA UNIT 1 PROMOTE COMMUNICATION IN HEALTH AND SOCIAL CARE SETTING Questions | Answers | Learning Outcome/Assessment criteria | Identify the different reasons people communicate | Some of the different reasons people communicate are as follows; to establish relationship with other people, to understand and be understood, to give and receive information and instruction. Another reason people communicate is to express need, reassure them when feelings of agitation are expressed by a service user or colleague, to share information and ideas, to socialise and encourage a healthy relationship just to mention a few. | 1.1.1 | Explain how communication affects relationships in the work setting | It is very important to adopt a cultured communication habit especially in a workplace setting. Effective communication should always be encouraged so as to have a tension/ stress-free working environment. By taking time to learn how to work with different types of people.
HSC026 - Evidence Unit 7 - Implement Person Centres Approaches in Health and Social Care. Define person-centred values. Person- centred values are about asking people what they want and providing practical ways for them to have choice and control in their lives, and having a positive approach. We should have a positive focus on what the person can do, not what they can’t. It is also important to actively acknowledge the person’s strengths, passions and aspirations, and actively involve the family and friends, if the person wishes.
Effective communication and interpersonal interaction between individuals is important in all situations in society, such as in health and social care settings such as hospitals, nurseries and care homes. Both theories of communication can be taken across into health and social care settings to help communication and interpersonal interaction between health and social care professionals and service users be as effective and as possible. The first theory I will be talking about is the communication cycle which i discussed in P2. The communication cycle is a type of code that requires you figuring out what the other person is trying to say and what their behaviour means. This theory would allow service users and health care professionals to communicate more easily and effectively.
For example what worked well and what would you change. Evaluate factors that influenced the effectiveness of each interaction. P5- (LO4) Participate in a one-to-one interaction in a health and social care context; you will need to provide a written reflection of the interaction and (a witness statement will be required to meet this criterion). P6- (LO4) Participate in a group interaction in a health and social care context you will need to provide a written reflection of the interaction and (a witness statement will be required to meet this criterion) M3-(LO4) You will need to consider your communication and interpersonal skills in relation to each interaction i.e. one-to-one and
Learners will investigate the term ‘consent’ in a social care context and develop an understanding of its importance when initiating care practice, actions or activities. The unit also provides advice on dealing with situations where consent is not readily available. Learners will consider the concept of active participation, the benefits of this and also ways of reducing barriers to enable full participation by all users of the service. Issues concerning informed choices are considered, together with the balance of risk taking and assessing when empowering individuals to exercise their rights to choice. The unit examines the links between wellbeing, self-esteem and individual identity.
Unit 4222-201 Introduction to communication in health, social care or children’s and young people’s settings Learning outcome 1:- Understand why communication is important in the work setting 1.1 Identify different reasons why people communicate People communicate to express a need or want, to find out information, Convey information, Socialise, Ask to do task’s and ask questions. Communication happens between service users and staff, staff and service users, management and staff etc. 1.2 Explain how effective communication affects all aspects of own work Effective communication creates a understanding between staff and service users this ensures the service receive the best possible care, this keeps staff up to date and ensures a smooth running of the house. This can be positive and negative. But all communication between professionals, staff, service users and management ensures that the service users get the best possible care.
Mandatory Knowledge Questions – level 2 Promote Communication in Health Social Care or Children's and Young People's Settings 1. Identify the different reasons people communicate 2. Explain how communication affects relationships in the work setting 3. Why is it important to observe someone’s reactions/responses when communicating with them? 4.