P1: Explain the role of effective communication and interpersonal interaction in a Health and Social Care Context Contexts of communication Effective Communication is a two way process which includes sends the right message that is also being correctly received and understood by the other person is receiving it on the other end. There are many types of communications used in Health Services but some are effective and some are ineffective to communicate with patients or with work colleague. I’m going to refer each communication in different Health and Social Care setting to show my understanding. Firstly communicating one-to-one in a hospital based setting is very effective because you can communicate with the other person effectively and the message gets across immediately. If a nurse talks to a patient then conversation is confidential because the conversation is only between the nurse and the patient itself.
There are some patients or employees with strong accents that can make it difficult for one to understand and may cause a misunderstanding between both parties. Not only do healthcare professionals use communication to provide service but also for financial planning of service, it is used to build a solid relationship between the patient, patients’ family, and the healthcare professionals. Working in such a diverse health facility all employees, volunteers, patients and family need to take time and educate themselves on other cultures because what you might do to others as a joke or just cause might offend or hurt others. All employees should respect the patients’ culture and try to work and communicate as thoroughly as possible to avoid offending their culture, moral, religion, and beliefs. Many individuals think that is immoral to not administer any type of pharmaceutical medication to a dying patient, but out of respect we healthcare professional respect their culture and provide as comfortable as possible according to their
M1: Assessment of Argyle’s and Tuckman’s Communication Theories & the Role of Effective Communication & Interpersonal Interaction in Health & Social Care Effective communication and interpersonal interaction are vital in a health and social care setting. This can ensure that a service user’s needs are met by the healthcare professionals involved. An example of this would be a paramedic bringing a patient into hospital and communicating correctly with the doctors and nurses about the patient’s condition, such as if they have a particular type of injury or if they are allergic to any medication. If important information like this is insufficiently explained to other healthcare professionals, then treatment for the patient would be inadequate and have a negative effect on the patient’s treatment and recovery. To help understand communication and interpersonal interaction, two theories will be discussed, these are: Argyle’s Communication Cycle and Tuckman’s Group Theory.
People skills, planning activities and typing are the human skills a good Administrative Medical Assistant should possess. People skills will help with communication. Communication is important because you will be dealing with patients every day. It will help when you have an anger or upset patient. You will know how to calm them down.
2. The social worker who is also a bilingual translator would be used to clarify the information discussed during the conference and doctor visits. Ms. W. would be able to communicate her instructions to the patient and get immediate feedback on how the patient feels regarding the instruction provided during the appointment. She would explain to the patient the importance of communicating her concerns to healthcare team, rather than ignoring them. 3.
Importance of communication: Communication is really important in health and social care because it changes the way people act and shows you the differences in people. Communication can help open up better relationships with the client; it can also help to understand how the client is feeling and their emotions. Communication can make the work place a better place to be and make the employees comfortable. Communicating with other colleagues and passing on important information such as if you were a doctor and you needed to refer a patient to a surgeon you would have to talk to someone higher than you to sort out your patients’ operation. When communicating you need to show you are interested in what the person is talking about, for example is a councilor was having a therapy session with a client you would feel as if the councilor wasn’t interested in what you were saying if they were spinning around on their chair.
This would be difficult without informing the parents. The patient’s parents must be informed because the patient is at an age where she in not capable of making her own medical decisions. The committee may have been called in to advise the nurse and physician involved as to what steps they should take to inform the parents. Patient confidentiality is vital to maintain patient trust. When a nurse breaches this trust patient outcomes can be jeopardized.
By having more information about the patient’s situation, the clinician should be able to devise courses of action specifically design for the respective patient’s needs and goals. Another factor that may break or make good results in a patient’s pursuit of reaching his or her goals is clinician and patient continuity. In some cases, some agencies have a high turnover rate among their human services specialists. Some patients may or may not like repeating their shameful, traumatic experiences to multiple clinicians. It may have been difficult enough for the patient to share the traumatic experiences with anyone, let alone continue to trust multiple clinicians who may or may not be there in the near future.
Why is communication so important in health and social care? Communication is vital in health and social care setting. The patient and health care professional need to be able to communicate on daily bases, in order for the patient to receive the best possible care. Also it is vital to make sure your patient knows and understand everything they are going through to the best of their understanding for example; If someone comes into a hospital setting you need to find out what their name, age and most important what is wrong with them. To the naked eye they maybe more obvious signs like cuts or if they can’t walk , but most of the time it is internal problems and you can’t see or feel the pain so you would need to communicate with them to find out what is wrong , so
The person centred care plan has been adapted from this approach and highlights the necessity of the clients individual beliefs and values and interests and how they behave and cope with life at present. These person centred plans are widely used throughout the health care setting and can be applied to many situations. This approach could be used in supporting a client in his 40’s who is being cared for in a general hospital and recovering from a heart attack. The client will benefit from this personal program because it will be based entirely on him and will enable him to take positive steps back to good health. A good rapport between the client and the carers will form a sense of trust and reliance which will assist in progress.