Effective communication is important as it ensures that the information is clear, accurate, non-judgemental and informative. This reduces the possibility of mistakes being made and ensuring that the right care is being given. It is important to work as a team with your colleagues, so that you all work from the same page and all work to achieve the same outcomes and targets. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. Observation helps understand the effectiveness of communication.
Explain Potential barriers to effective communication within a health and social care environment There are many reasons why interpersonal communication may fail in health and care setting. In many communications, the message may not be received exactly the way the writer intended. It is, therefore, important that the communicator finds feedback to check that their message is clearly understood. When it works well, communication helps establish trusting relationships, ensure information is passed and understood, and enriches people’s lives. But all too often good communication is hampered by barriers.
Unit 1: Promote Communication in Health, Social Care or Children’s and Young People’s Settings 1.2 Explain how communication affects relationships in the work setting We need to build relationships with the individual’s we are working with, their families and colleagues to enable us to work effectively. Relationships and communication skills are closely linked as good communication will help to build good relationships. Relationships are influenced by the way we communicate, this not only includes the language we use and how we listen but also our body language, gestures and facial expressions. Effective communication is a two-way process. The person communicating has to send a clear and concise message to the responding party.
1.2 Whilst communication is about exchanging information, effective communication builds trust and respect and requires the skills to understand emotional needs, it improves work relations, improves teamwork, decision making, caring and problem solving. It also enables negative or difficult messages to be conveyed without causing
Outcome 2.1 Explain why it is important to find out an individual’s communication and language needs, wishes and preferences. Finding about the wishes, preferences and language skills of an individual comes with experience from helping them and makes their lives more comfortable and rewarding and easier for the carer to fulfil their needs. Outcome 2.2 Describe a range of communication methods. Speaking loudly and clearly, keeping sentences short and precise, trying not to convey too much information too quickly. Using visual gestures and signs may be very effective for the hard of hearing.
Workplace relationships become a lot stronger when people can effectively communicate what they need and allow others to do the same. The key relationships in the workplace though will be with the person or persons that you are supporting. Your skills in building a relationship will be important part of ensuring that the identified outcomes are met. Once people feel they can trust you and you have developed good working relationship communicating effectively should be easy. 3- Explain why it is important to observe an individual’s reaction when communicating with them.
Task one 1.1 Identify different reasons why people communicate - People communicate in order to establish and maintain relationships with others, to give and receive information and instructions, to understand and to be understood, to share opinions, knowledge, ideas, information, feelings, emotions and to give encouragement to those that need it to help them feel valued. 1.2 Explain how effective communication affects all aspects of working in adult social care settings. - effective communication is important because it ensures that all information is clear, non-judgmental, informative and accurate. This reduces the possibility of mistakes being made, and ensuring appropriate care service is delivered. Explain why it is important to observe individuals ‘reactions when communicating with them.
A111 observing others is important as 1) It gives you an idea of what they may or may not be thinking and if they are interested in the subject matter 2) The person you are talking to may not be able to express themselves or communicate with you due to deafness or other physical problems A1V a) communication and language needs It is important to find out about other peoples needs as they may have difficulty understanding your language or they might be deaf. b) wishes and preferences. Everyone is an individual with different needs, by knowing their wishes and preferences you are then able to give them a more personalised care and a person centred approach to their care. Av a) Colleges Good communication allows the information about residents to be transferred without mistakes or information being lost in translation therefore allowing the care to be given correctly and appropriately b) Individuals using the services and carers Good communication allows the residents to get to know the cares therefore allowing care to be given and their care needs are met, also the residents feel
Another example of this is with the relatives and friends of the client and what support they think may be needed. Without good communication a high standard and effective service would not be able to happen or provided. – explain why it is important to observe individual’s reactions when communicating with them: Communicating with a client, their reactions and expressions can indicate their different emotions this is very important to observe them. For example if they if they are happy with what is being communicated between both of you, you may notice a brighter facial expression or a more cheery tone of voice. This could also work th other way, if the client does not agree or dislikes what is being communicated they may show reactions such as a 'straight' face or maybe a more aggressive tone of voice.
The personality can also affect the way an individual communicates. For example, if a person is shy he/she may not want to speak clearly and may use a little bit of verbal communication. Identify barriers to effective communication 3.5 Explain how to access extra support or services to enable individuals to communicate effectively Be able to apply principles and practices