Effective Communication Essay

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Effective Communication Paper HCS/325 Cleo Wilks October 6, 2014 Steven Fowler Effective Communication Paper According to "Good Communication In Healthcare Is About Listening" (2013), “The core skill of good communication is listening. Listening requires that we put aside any thoughts of what we want to say next and just attend to the person talking. It requires that we be curious enough and interested enough in the other person to make sure we are clear about what they are saying, asking for clarification and reflecting back to make sure we have heard correctly. It is about taking seriously that the conversation is not about us but about the other”. Good communication skills are about verbal and non-verbal words, phrases, voice tones, facial expressions, gestures and body language that you use between yourself and another person. Using these skills can make things much more beneficial for you and your healthcare facility. Operational clinical practice contains many occurrences where critical information must be precisely communicated. Team collaboration is essential. When health care professionals are not communicating effectively, patient safety is at stake for several reasons: lack of critical information, misinterpretation of information, unclear orders over the telephone, and overlooked changes in status. Lack of communication produces conditions where medical errors can occur. These errors have the possibility to cause severe injury or unexpected patient death. Medical errors, especially those caused by a failure to communicate, are a prevalent problem in today’s health care organizations. Sadly, many health care workers are used to reduced communication and teamwork, as a product of a culture of low opportunities that has developed in many health care settings. This culture, in which health care workers have come to expect faulty and incomplete

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