Ebis309 Essay

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Faculty of Business Administration EBIS309–Business Process Workflow and Analysis Assignment One Student Name: Harris Hoi Student Number: B-B1-0052-2 Section Number: 001 Submission Date: 24th, Oct. 2013 * Page setup: Use 1 inch for left, right, top and bottom margin, 12pt for font size, single line spacing, and leave at least one line between questions. Question 1 Explain the difference between the functional view and the process view of organizations. Why is the process view important today? Answer: Organization in order to simplify, more easily to manage activities and processes effectively, they divide a functional structure into functions or department, in which they are taking number of set related activities or task. Most functions or departments exist in the company such as purchasing, operations, warehouse, sales and marketing, research and development, finance and accounting, human resources and information technology. For example in the procurement process, warehouse department find what they need and generate purchase requisition. And purchasing department determines the supplier and sends purchase order to them. Warehouse department receives and checks the goods and store them into inventory. Accounting department receipts an invoice which sent form the supplier and pays to them. And in the fulfillment process, sales department receives the order from customers and warehouse department preparing packs and ships the goods to their customers. Finally, accounting department sends invoice to customers and receives payment. In the example, we can see each activities is seemed happen in unrelated department, in fact, those process in above example are cross-functional, which is cannot only one group or function execute in the whole process. And company must rely on each functional group to finish their own step in order to complete the

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