Question 1:What is meant by the term ‘duty of care’? How does it contribute to the safeguarding and protection of your service users? | | | | | | Duty of care means providing care and support for individuals within the law and also | | | within the policies, procedure and agreed ways of working of my employer. It | | | contributes to the safeguarding and protection of service users as it is my duty of care | | | to raise any concerns I may have about any aspect of my work such as poor working | | | conditions and poor practice by staff, and to safeguard individuals from harm such as | | | abuse. | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | | 204-1.2, 304 – 1.2 | | Question 2:Explain what it means to have ‘duty of care’ in your job role.
They have the right to have the choice to do this and you must respect it but you also have the duty to keep them safe. Explain where to get additional support and advice about how to resolve suck dilemmas. you would get more support from your manager, family member of the service user, another member of staff, a doctor, social worker or the safeguarding team. Outcome 3 Describe how to respond to complaints. i would follow respond to a complaint effectively and be proffesional, if the complaint was something i could deal with personally we could deal with it there and then, but if not then i would inform my manager or senior member of staff about the situation.
Where unsupervised procedures or measurements have been carried out by the client, carers should diplomatically question the client to satisfy themselves that the results are sufficiently accurate to be accepted or marked as questionable. 2. record and report any adverse reactions or other concerns, in line with agreed ways of working b. The first action when arriving with a client should be to familiarise yourself with the care plan and previous carers comments and also talk to the client and check if they feel that that there has been any adverse health issues or concerns. If there are any concerns these should be recorded or reported as set out in the care plan. 3. describe action to take if monitoring suggests that the procedure needs to be changed or is no longer needed.
Having supervision whist working in partnership and this also helps to resolve conflict with a client or a carer. Having further training will help yourself, your client and other members of staff around you. Task B hand out Produce a handout to be used during a staff induction for an adult social care service of your choosing. The handout must include: Bi An outline of what is meant by ‘agreed ways of
Unit 304 2.1 While working in care, the aim is to give the best possible standard of care to service users, but sometimes there can be a conflict beetween the individual’s or their family’s wishes and rights and the duty of care. In this case the most important thing is to decide whether the person is aware of the risks and consequences of the decision and has the capacity to make the decision. Before taking best interest decisions I have to make sure that the person definitely lacks the capacity. The person or their next of kin has an overall right and responsibility in decision making for issues relating their care, and I need their consent to deal with certain issues. When a dilemma arises, my responsibility is to support individuals or their families to make informed choices.
First and foremost is the person you are supporting or the service user, but there are also their family and friends, who are likely to be involved in the support plan. You will also have to communicate with colleagues and with other professionals such as GP’s or District Nurses or even the Police or Ambulance service. 1.3 Explain why it is important to observe an individual’s reactions when communicating with them. All communication has an effect on the person you are communicating with. It is a two-way process called an interaction, and it is important that you watch the effects so that any problems can be identified and dealt with, any relationship comes about through communication.
2.1 Why it is important to adhere to the scope of the job. It is important to adhere to the agreed scope of the job role as this sets out boundaries in my job role, enables me to know my role and responsibilities. Knowing my own level of competence and skills, knowing my job description enabling myself to carry out the care and knowledge required to set good care within the Health and Social care. 2.2 Access full and up to date details and agreed ways of working Agreed Ways' in other words means following policies and procedures and working accordance with. Policies and procedures consists of all rules and legislations regarding my job role I will play within my working organisation which is set by my employer and must be followed.
If they are capable they will be able to tell you how they would prefer to be treated, and what their personal needs are. If they are unable to communicate with you, you could talk to their family, they could provide information about the history and preferences of the client. Another way that would also be useful is to talk to social workers, doctors or any other professional involved in the clients care, as they will be able to give you information on any medical conditions and needs etc that you need to be aware of. 2. Describe two ways of making sure that the history, preferences, wishes and needs of an individual using the service are recognised in support or care plans.
NVQ Unit 1 – Introduction to Duty of Care in Health, Social Care or Children’s and Young People’s Settings. 1.1 – Define the term ‘Duty of Care’. A moral or legal obligation to ensure the safety or well-being of others. 1.2 – Describe how the duty of care affects your own work role. The duty of care in my work role is based around looking after the residents in our care and maintaining their safety and dignity.
UNIT 501 Use and develop systems that promote communication 1 To be able to address the range of communication requirements in own role 1.2 Explain how to support effective communication within own job role Within the role of a manager you would assess the needs of the service user in communication and how their needs are meet within the care setting. Before the support can be given you will need to assess their personal needs and preferences are taken into account. A service user’s assessment would be done when they come in to the care setting to give the team the idea of the service user basic communication needs and how they are met, and through time and careful observation a much more detailed care plan would be developed and put in place. They may be key people whom are a part of the service user life who would be able to give information or assess information of the communication’s needs and how these are meet: * Family * Friends * GP * Speech therapist * Care staff * Therapist Good communication can make a big difference with the service user and the way they are cared for. It also allows you to: * Work with different age groups and back grounds.