Since Mrs. Scott had deep spiritual roots, as a manager and individual she influences her organization’s behavior by her example. Mrs. Scott is always present and displays the values of honesty, hard work and treating customers in a way that keeps them coming back. She shows empathy as she talks to the customers about their needs and expects everyone in her employ to do the same. Since Mrs. Scott is always present she can observe not only the customers but her employees and this achieves effectiveness. She shows she is responsible for the effectiveness of her organization.
The cross training shows they are always aware and interested in the advancement of their employees. The cross-functional teams shows that the company values the ideas and interpersonal relationships of their employees. 3. How do cross-functional teams benefit Tootsie Roll Industries? Cross-functional teams are a major benefit, not just in Tootsie Roll.
Tim Hortons is very well known for its customer value proposition: it provides low cost, high quality products and excellent customer service. This allows the
Sam Walton incorporated this culture into every aspect of the business, where you can find a set of beliefs for all employees such as high customer service, respect for the individual, striving for excellence and acting with integrity. Their adherence to these principles has created a unique work culture at Walmart. Stressing on customer service, dealing with them as neighbors/friends and offering assistance anytime is their first priority. Moreover, Managers always offer support to their associates so they can best serve the customers. Walton considered it essential to visit all the Wal-Mart stores, and meet with employees and customers.
Describe the various types of management careers that can be offered within each industry (lodging and food and beverage). After looking at both websites I noticed that the lodging and food and beverage department offers various management positions. The General Manager of an establishment is responsible for providing owners with a reasonable return on investment, keeping guests satisfied and returning and also keeping the employees happy (Walker, J. R., 2013 pg. 93). The Front Office Manager (FOM) is responsible for enhancing the guests experience by constantly developing services to meet guest needs (Walker, J. R., 2013 pg.98).
As for their food supply, they have made a point to become aware of where all of the sources of their products so that they can be sure they are providing the best of quality foods. I will discuss different strengths about Chipotle Mexican Grill as well as weaknesses they made need to improve on. While being an avid customer at Chipotle myself I can vouch that you can be sure to have a very pleasurable experience when dining with them. Within the research that I have done I have only come up with more reason to continue to be a customer at Chipotle. One of the main strengths that I feel they hold is the relationship that the company holds with the suppliers.
This happens to be one of J.L. Nick’s strengths and is one of the many reasons that they are successful. The reason they have the ability to build relationships is due to the fact that as a company they have a very good reputation and are a well respected team. Clients they have worked with before, have given the company great feedback. Their employees are very good at what they do; they perform their tasks in a timely fashion, and work efficiently and effectively to get the results that they promise their clients.
BTEC BUSINESS EXTENDED CERTIFICATE LEVEL 2 ASSIGNMENT Customer Relations Unit: 11 PASS 2 Explain the advantages of a superstore that provides good customer service, and also outline the benefits of the employees and customer gain too. This means about thinking of the type of customer service you and your family expect in a superstore and the facilities you expect to find. The advantages of a superstore are they can provide a consistently high level benefits to the employees and customer include: Satisfied customers: if they make a good customer services and help support, this can make more repeat customer and then repeat customer will recommend more new customer to you business. A good public image: it was making more sales by new customers. When you broadcast advert if you have a good public image then you may have a good reaction.
Since “value reflects the sum of perceived tangible and intangible benefits to customer” (Kotler & Keller 2009, Pg. 14), this technique offers as profitable marketing strategy to retail stores. Value is important because it provides customer satisfaction. “Satisfaction reflects a person’s judgment of a product’s perceived performance in relationship to expectations” (Kotler & Keller 2009, Pg. 14).
The Essential Ingredients of Successful Customer Relations Improving Customer Relations When running a business, customer service is the backbone. This may sound a little crazy but it is the truth. With customer service, one is able to get feedback and know where to improve the business. They are able to bring people back into the store and have positive word of mouth spread. Customer service and customer relations are the key to success for a business.