Introduction This report is narrative about the training at the Double Tree by Hilton Kuala Lumpur over a period of three working months. I have been arranged to this hotel as it symbolizes a landmark of quality service and full of challenge. I believe working in a hotel we needed for an individual to succeed and survive in the vicious world of the hospitality industry. Furthermore, Double Tree by Hilton is a best place to put my knowledge and skill to test because this hotel is new hotel and is a fresh thing for our trainee. The agreement between college and hotel is to place me at three operating department; front office, food and beverage and housekeeping department. The learning outcomes of the three departments are to widen my exposure at bank of the house and front of the house and experience with people from all the walks of life. As the results, I was acquiring the knowledge and basic skill that are needed by the operation of this industry. The started of my report, I will include the overview of Double Tree by Hilton, follow by my own learning experience in various departments, views and finding of my training place and finally conclude the success of Double Tree by Hilton as a whole.
Company Profile Hilton father Conrad Hilton was purchases his first hotel at The Mobley in Cisco, Texas USA 1919. After 5 years the first Hilton hotel to carry Hilton name was build in Dallas. Hilton bought Doubletree® in 1999 years and change name to DoubleTree by Hilton.
The First DoubleTree by Hilton opened in Scottsdale, Arizona in 1969 next to the Scottsdale Fashion Mall. Doubletree by Hilton is a worldwide brand of upscale, full-service hotels and resorts trademarked by Hilton Worldwide. Most of the DoubleTree by Hilton are independently owned and operated by franchisees, but some of the DoubleTree by Hilton are still owned or managed by Hilton