Domino’s Sizzles with Pizza Tracker

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CASE: DOMINO’S SIZZLES WITH PIZZA TRACKER Answer 1. This case describes a transaction processing system, a management information system, and a decision Support system. These systems are Domino’s proprietary point-of-sale systems. a. Transaction processing system: a computerized system that performs and records the daily routine transactions necessary to conduct business. Input: the customer watch on the simulated photographic version of their pizza, and customize its size, sauces, and toppings. Process: data updates in the system's database. Output: the number of pizza and side orders sold, cost numbers for ingredients, delivery information, customer information. b. Management information system: provide reports on firm’s current performance, based on data from TPS. Inputs: data from the TPS. Processes: all the data are summarized in reports. Outputs: amount of ingredients used, time to make the pizza, the time it takes to deliver it, delivery locations, customer’s relative data, profit and loss numbers for each menu item, employee performance, etc. c. Decision Support system: support more non-routine decision making, and often use external information as well from TPS and MIS. Inputs: data from the TPS and external data. Processes: analyze the data. Outputs: analyze sales data per menu item, analyze’s relative data, analyze past and potential sales trends, etc. 2. These systems can improve customer service, shorter training times, reduce mistakes and business costs, increase customer satisfaction, be used by a touch-screen interface, maintain sales figures, compile customer’s accurate information, record purchase and payment data, etc. 3. According to the case, consumers can go to Domino’s website through connecting with the Internet anywhere, and order pizzas whatever they like. Domino’s rolled out its state-of-the art online

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