Do You Really Need to Say Thank You?

486 Words2 Pages
Acknowledging other people is a critical responsibility — perhaps the critical responsibility — of a great manager, especially in sales. Actually great manager is too high a bar. I might say it’s the critical skill of a good manager but even that’s understating it. Acknowledging each other is our basic responsibility as human beings living in community with other human beings. Go ahead and argue: We’re all too busy at work and in life to spend time exchanging pleasantries. If John needs so much stroking, he can’t possibly be a good CEO. He’s out of touch with the digital age where no answers are the accepted norm. If Tim is doing his work well, that’s all that matters. People are paid to do their jobs and they don’t need to be thanked. Saying “thank you” to your CEO for a nice email is nothing more than brown-nosing. I would disagree with all those arguments. It doesn’t take long to say “thank you,” but it does take caring. John is an excellent CEO, with a staff, board, and shareholders who love him and for whom he delivers a high growth rate and excellent results. Not answering someone’s communication — text or email or phone call — is not an accepted norm, it represents a fundamental breakdown in communication about which I often hear people complain. Tim might be good at certain aspects of his job but he’s not “doing his work well,” if he’s not acknowledging the people around him. And, finally, saying “thank you” isn’t brown-nosing, it’s nice. This all becomes more obvious if you take away the digital element. How would you feel if you complimented someone in person and he just walked away from you without saying anything? Weird, right? Saying “thank you” — sincerely and with heart — feels good. Not just to the person receiving it, but also to the person offering it. And that’s part of work too. It’s hard to remember, as we process our hundredth

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