The current continuous improvement processes in place within my organisation ensure that it has the ability to remain competitive in today’s business environment. The following functions and behaviours are currently in place: • Customer-driven orientation • Customer satisfaction endorsed as the number one priority for the organisation • Constant focus given to meeting customer needs • Continuous improvement a part of all activities • The organisation recognising that product quality is dependent on process quality • A process of measurement existing to enable comparison of actual business performance against the expected outcomes and against the performance of other organisations • A focus on the elimination of waste, rework and errors • The consistent use of problem-solving techniques to address issues and prevent recurrence • Statistical data and analysis used to monitor and review the quality of processes within the organisation • Key performance indicators linked directly to customer satisfaction and the associated outcomes 2.) ‘In order to achieve improvement in quality, continuous improvement must be a key part of the organisational culture.’ Discuss this statement in the context of how continuous improvement enables the organisation to improve the processes and systems successfully and reliably. Continuous Improvement is key part of the organisational culture. It is an ongoing process of activities and initiatives adopted by organisations to
It is important to engage the employees in the critical thinking process, decision making process and setting a common subsidiary goal that will be able to help the specialists to merge well with the existing teams. Both the teams have administered to complete the implementation on the agenda as
6. What roles does the human resources element of the customer service environment play in customer satisfaction? * An organization must take great care in recruiting, selecting, training,
©HSC DIPLOMA HELP ͟͠͞͠ Unit 502: Promote Professional Development Unit code: SHC 52 Unit summary The purpose of this unit is to assess the learner’s knowledge, understanding and skills required to promote the professional duty to maintain the currency of knowledge and skills and the need to continually reflect on and improve practice. 1. Understand principles of professional development 1.1 Explain the importance of continually improving knowledge and practice An important principle of CPD is that it includes much more than going on courses. All organisations need to develop a learning culture with work based learning at the heart of this. Continual professional development is a process of life-long learning that meets the needs of clients and enables care workers to expand and fulfil their potential.
Explain the importance of continually improving knowledge and practice. As a professional, I have a responsibility to engage in continuous professional development. This means taking action to keep my skills and knowledge up to date and seeking to improve my capabilities across the range of tasks I carry out daily. Continually improving my knowledge is essential to my role and ensures that I have the skills and knowledge needed to create the best for the organisation that I work for. I need to be aware of the most up to date legislations and guidelines, and the welfare requirements.
Goals The main goal of this position is to place the organization under a microscope and define areas of improvement and productivity. This position is directly in line with the mission of the organization because implementation of processes and monitoring the progress is essential to the growth and development. Exploring potential problems in practices and procedure can be useful to the infrastructure of the organization. Impact on Productivity This position has a direct impact on productivity as it sole existence is based on analyzing the controls in the organization and defining if they are productive in accordance to the mission. The employees who occupying these positions are motivated to fulfill the goals and mission, therefore, they are productive in their
14. Which of the following best describes a dynamic organization? A. Creating organizations that continually focus on the internal processes to achieve goals B. Building an organization by grouping jobs into work units and allocating resources C. Identifying business functions and mobilizing leaders D. Being flexible and responsive towards customer needs and the competitive environment Correct!
Team Strategy Plan 1. Complete the following table to address the creation of teams at Riordan Manufacturing. Strategy | Strengths | Weaknesses | Common Plan and PurposeTeam members, identify mission, goals, and strategies on how to accomplishing this. By having this in place, each person can have a clear understanding of what needs to be completed and how to reach the goal. | A well-defined clearly communication detailing the goals and purpose will enhance the organization.
Values influence the leader’s character and professional development, instilling a desire to acquire the essential knowledge to lead. Leaders apply this knowledge within a spectrum of established competencies to achieve successful mission accomplishment. The roles and functions of leaders apply to the three interconnected levels of leadership: direct, organizational, and strategic. Within these levels of leadership, cohesive teams can achieve collective excellence when leadership levels interact effectively. According to the presented research, the relation between cultures and leadership styles is confirmed, therefore the managers are recommended to pay attention to cultural differences in the organizations in order to have more effective and efficient leadership, and to recognize cultures existing in their work scope correctly to provide a suitable style of
When allocating work plans there are many things that need to be taken into consideration but before this can take place the organisation needs to have a clear understanding of the business direction plan so it can develop a strategic plan which will lead to the visions & goals of the organisation. It needs to clearly identify the needs, wants & expectations of the customer to base a clear communicated mission & value statement for the organisation. This may be done in collaboration with many people but will enable everyone in the organisation to pull in the same direction. Once the mission & value statement has been established it can help to drive the back bone of the organisation, the right mix of inputs/resources must