Dilmah Ceylon Tea

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1.0 INTRODUCTION The aim of this report is to analyse the problems that Dilmah have faced in the past and issues that are ongoing. To analyse the case study of Dilmah, four marketing theories were applied in order to examine Dilmah’s marketing strategies, the theories that were use are SWOT analysis, marketing environment, market segmentation, and marketing mix. Marketing theories are always used in organisations to identify the required direction for success. Dilmah Pure Ceylon Tea was a popular choice of in the tea market as it was well-known for its quality. However, as time passes, such in the 1960s to the 1980s, due to the changes in demography and lifestyle, consumer’s habits and preferences have changed over time. Hence so, tea consumption was not as high as it used to be. During 2010, it was evaluated that the Australian tea market was dominated by Unilever and AB Food and Beverage, having combined share of 56%, while the remaining share were competed by other products and brands. During the late 1990s, most tea were packed locally, whilst small amount were still imported from its origin, Sri Lanka. As the Ceylon tea contents in the blends and products of major packer decreases, Ceylon’s shares dropped to as low as 8% in 1983, as compared to how high it was, of having 70% in the 1960s and 1970s (Sharp 2013). According to this case study, the relevant theories shall be used. The purpose of using SWOT analysis is to assessing the internal and external factors of an organization (Everett 2014). From these two factors, strengths and weaknesses will be under internal factors, whilst opportunities and threats will be under the external factors. The second theory will be assessing the marketing environment. A marketing environment will be divided into two levels; micro-environment and macro-environment. This theory is used to support SWOT analysis and

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