Dilemma at Devi's Den

1068 Words5 Pages
Dilemma at Devil’s Den The problems Susan identified with the night shift operations of the Devil’s Den were the following: (1) the incompleteness of their nightly duties to where the morning shift had to complete work that should have been done the night before; (2) storage room door unlocked (during all shift hours, not just night shift); and (3) the key to the storage room door was readily available to anyone who asked for it. The management team was poor in its competency building, culture shaping, policy institution and procedures, establishing a control system, development in reward and discipline systems, and establishing ethical leadership. Competency building was poor because of the manner in which College Food Services (CFS) hired and trained its staff. Job qualifications were minimal as well as training those to be promoted to becoming a student manager. Culture shaping was poor because things were allowed to happen that should not have been allowed to happen. Employees were lead to believe that if it was okay for a manger to be stealing or a manager allowed for an employee to steal, then it was okay for them (the employee) to steal. This was then allowed to escalate to employees allowing friends of theirs to come in and steal as well. Policy institution and procedures were poor because there was no “formal” training for employees or student managers. There were no written rules or strict guidelines for anyone to follow. Student managers were just previous employees either chosen by their peers and the full-time CFS manager on the basis of their ability to work and their length of employment. Students were hired and pretty much left to their own devices in their training. The managers of the night shift (or any manager for that matter) had their own ways of running their shift. As stated in the case, Bill, made a check list of things that needed to be
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