Chipotle has a well-defined and transparent advancement structure that encourages loyalty from part- and full-time employees, thus reducing turnover and training costs. Brand Identity is the second key factor. Chipotle recognizes the value in cultivating a dining experience that places ownership upon the customer, basically saying: "You know what you want, tell us what you'd like and we'll customize it to your specifications, as quickly as possible." Providing this highly customizable, affordable menu mostly consisting of whole foods is a cornerstone to the Chipotle experience. The final key factor is Ingredient Transparency.
Dear Mr. Winters: At Organique, Inc., customer service and satisfaction is among our top priorities. As a waiter, you are pleasant, attentive to the customers, fast, and accurate with food orders. As a result, many of our customers have taken a liking towards you. Within the first year of your transfer to our San Diego location, you were impressively promoted to Restaurant Supervisor. Even after your promotion, you continued to assist in waiting tables voluntarily, which pleased the company as well as many customers.
With this information the project that my current employer Kaiser Permanente Hospital can benefit from is the transition to healthy snacks and meals that are available in the onsite vending machines, cafeteria and patients meals. This will greatly improve Kaiser as a whole because it will show that Kaiser truly cares about the health of its patients. Below you will find an outline of the project charter; Project purpose or justification- To provide patients and/or customers with healthy food options. Measurable project objectives and related success criteria- High-level requirements- Find new food vendors and healthy vending machines Assumptions and constraints- High-level project description and boundaries- High-level risks- Discontinue relationships with current unhealthy food providers. Summary milestone schedule- 6 months Summary budget- $500,000 towards purchase of new healthy products and ingredients.
Current Situation Mission Statement: - A loaf of bread in every arm. Strategy Elements: - To provide a premium specialty bakery and café experience to urban workers and suburban dwellers. The concept is a mix between fast food and casual dining, or fast casual. The objective was for customers to view dining at Panera as being a good value-meaning high quality food at reasonable prices. Panera’s strategic approach to keep customers coming is; providing distinctive menu, signature café design, inviting ambience, operating systems, and unit location strategy.
Panera’s business model satisfied customers’ needs through providing quality food in a casual setting that continued to bring customers in for the ambiance as well as the food. Panera achieved sufficient profits to cover the costs of providing this value to the customers by selling food in the cafés and by collecting franchising fees and a percentage of franchisee sales. II. Situational Analysis A. Environment 1.
In this Theory, mangers assume employees can be self-motivated, committed, responsible and creative workers. Whole Foods hires people that are well-trained who flourish in their workplace because they are happy with their jobs. John Mackey, the Cofounder and Co-CFO believes that “happy team members result in happy customers (Kreitner & Kincki, 2012). How Whole Foods Builds Human and Social Capital Human capital is the productive potential of the knowledge, skills, and capabilities of individuals that generate economic output. Martin (2005) explained that”
Dennis Arms June 9, 2007 BUS 0454 - Organizational Behavior Week 1 - Case Study Case 1.1: Drexler’s World Famous Bar-B-Que 1. What role do values play in how the Drexler’s restaurant interfaces with its neighbors and customers? Values play an extremely important role in how the Drexler’s restaurant interfaces with its neighbors and customers. Consumers tend to look at the total value and in the case of Drexler’s the customers receive excellent care. Mrs. Scott constantly is checking with customers to make sure they are receiving superb service.
At the time of conception, Kathy was convinced that combining the convenience of one-stop shopping with reasonable prices would be a recipe for success (Kudler, 2005). After thoroughly reviewing the Strategic Plan of Kudler Fine Foods, it appears Kathy and KFF’s ethical perspective is a complement to my own. Kathy has developed policies and procedures for the organization that focus on employee’s well-being and promotes fairness within the organization (Kudler, 2005). She writes “…highly satisfied employees create highly satisfied customers so we [KFF] intend to provide a total rewards system that is above the market.” (Kudler, 2005). This demonstrates Kathy’s obligation to do what is ‘right’ and adheres to a deontological approach to ethics.
Trader Joe’s designs jobs for increased job satisfaction and higher performance. The Company aggressively courts friendly, customer-oriented employees by writing job descriptions with highlighting desired soft skills (ambitious and adventurous, enjoy smiling and have a strong sense of values) as much as actual retail experience. It connects with its customers because of the culture of product knowledge and customer involvement. Its management cultivates among store employees. It considers responsible, knowledgeable, and friendly “crew” to be critical to its success.