Any contact we have with professional bodies is written in our incoming and outgoing monitor book; care plans are updated on a regular basis and implemented with any other suggestions from social workers, doctors, nurses etc. Communication is an essential part of the services users and the care we provide. Service users can be at risk if communication is not adhered to, they could deteriorate due to lack of communication or because the support worker is in a rush and is to busy to listen. Service user’s needs must always be met, communication is essential for the care to be carried out. We have senior meetings every month followed by staff meetings for all.
Elizabeth McCrimmon Unit 501 Use and develop systems that promote communication. Be able to address the range of communication requirements in own role Communication is defined as ‘The imparting or exchanging of information by speaking, writing, or using some other medium’ (Oxford dictionary) Effective communication is vital in my role as Advanced Care Co-ordinator. On a daily basis I communicate with service users and their families, staff within the site and from other departments within the company, External agencies and other professionals such as social work team and health care professionals. I have to adapt my communication depending on who I am communicating with, For example, Service users or a health care professional. To support effective communication you have to firstly recognise the barriers to communication and ensure that they do not prevent effective communication.
Unit 1 P5 Participate in a one to one interaction in a health and social care context. Communication in a health and social care environment is very important. When communicating with work colleagues I must make sure that I practiced active listening, by doing this I was able to ask questions when the points they made wasn’t clear and for me to also give my opinion on the discussion. There were many one to one interactions that took place in the GP surgery that I worked at. When I started my placement at the surgery I was assigned a mentor for the day, she showed me how to operate the booking system.
Oral communication is used every day at the day centre. The staff discuss with each other which service users will be attending and what type of therapy they will be receiving. The service users will talk with each other about things such as what is on television, issues that have been reported in the news and general chit chat. When service users first attend the day centre, the care workers ask them about how their condition affects them. They will ask the service user what they can do and what things they have difficulty with.
All staff attend handovers and pass on information both in writing in communication books and care plans and verbally in handovers and when needed. To complete accident and incident forms and referrals .Keep Managers and work colleagues informed of current situations. Individuals communicate with carers to express their needs and preferences and we ensure that they are met. As a carer I would discuss the options and choices available to the individual to allow them an informed choice regarding their
3. List the steps to get employees engaged in the work and how to receive buy-in for quality work. How will this reduce errors and increase the quality of work? information packet The task force developed an information packet for each of the clinical areas, says Turbin. “Each included a ‘to-do’ checklist for managers, and scripts we developed for meetings; we wanted staff to tell patients about the program during orientation,” she explains.
Explaining procedures to clients | -The client has the immediate opportunity to respond, question, challenge and clarify what is being said-Clients fears are reduced -Enable cares to build relationship with clients | -A clients health status ability to understand -may nod along but really have no clue | Phone convocations to doctors | -quick and easy way of sharing information-information is recent-practical-enable the right care to be given to client | -Carer might not fully understand use of medical terminology-Carer could misinterpret what’s been said-Record may not be readily available to the doctor-Language barrier ( doctors accent could be hard to understand) | Obtaining information by questioning the client to assess their needs | -The client has the immediate opportunity to respond, question, challenge and clarify what is being said-Enable carers to build relationships with client-Clients feel they are being consulted and involved in there care | -A clients health status and anxiety may affect their ability to listen, understand and respond-The age of the client will influence their confidence to express their feelings | Special: Types and purpose of communication | Strengths | weakness
It also ensures any health and safety issues are recognised and reported. All carers attend a hand over at the beginning of each shift and also complete communication books keeping other staff up-to-date with all current situations within the workplace. 1.2 On the job you need to communicate with people all the time. There is the service user and their family and friends, that are likely to be involved in their care. You also have to communicate with colleagues and other professionals such as doctors, nurses and pharmacists.
Any idea must also take into consideration the company’s mission statement and values. There are numerous ways in which we serve and interact with our patients, the most common being in person and on the telephone. At this time a patient can either stop into the office or contact us via telephone to communicate wants and needs such as
They have different experiences, skills and knowledge that I can learn from. My manager/unit leader are sources of support as they can advise me and if required, arrange training or for duties to delegated to me, for me to gain more experience in certain areas. We also have a training department that organise annual refresher training, which includes taught sessions as well as e-learning programmes done on the computer. The process of agreeing a personal development plan is basically set within my supervision. During this I meet on a one-to-one basis with my supervisor – usually a senior support worker.