Differences: Senior Management And Quality Improvement In The Workplace

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Differences CROSBY DEMING JURAN Quality definition  It is conformance to requirements, not as goodness  It is management’s job to set the requirements and communicate to employees. Meeting and exceeding the customer’s need and expectations and continuous improvement  Quality mission of the company is “fitness for use” as known by customers.  The mission of individual departments are to work according to specifications designed to achieve fitness for use. Senior management involvement degree  Quality improvement starts from the top.  Senior management is100 percent responsible for the problems with Quality and their continuance. Quality is made in the boardroom. Majority of Quality problems are the fault of poor management…show more content…
(The secret of prevention is to look at the process and identify opportunities for error) Statistical process control (SPC) / Quality Control (QC) The concept of control is one of “holding the status quo”: keeping a planned process in its planned state so that it remains able to meet the operating goals. Improvement basis  Quality improvement is built on getting everyone to do it right the first time (DIRFT) Quality improvement is a process, not a program, and it takes a long time for it to become a normal part of the scene.  Put everyone in the company to work to accomplish the transformation. The transformation is every body’s job. Repeated use of PDSA Cycle.  Quality improvement is not firefighting, or removing a sporadic spike. More than that quality improvement raises quality performance to unprecedented or break through levels. All quality improvement takes place project by project. Team work Management must break down barriers between departments. Each department must see other department as internal customer, when this is practiced the barriers begin to fall. Single sourcing of supply There should be a single supplier for any one item, on a long term relationship of loyalty and trust. Cost of…show more content…
Crosby defined quality as conformity to certain specifications set forth by management and no some vague concept of ‘goodness’. These specifications are not arbitrary either; they must be set according to customer needs and wants In Deming’s view, the consumer is by necessity the most important part of the production system: without a consumer, there is no reason to produce. Like Deming, Juran also sees quality as a concept which can only be usefully defined by the consumer. Strictly put, Juran defines quality as ‘fitness for use’ The responsible for quality management Quality improvement starts from the top. To create a manufacturing process that has zero defects management must set the tone and atmosphere for employees to follow. If management does not create a system by which zero defects, not that’s close enough Quality is made in the boardroom. Dr. Deming’s ideas of hard work, sincerity, decency, and personal responsibility, forever changed the world of management. ‘It is not enough to just do your best or work hard. You must know what to work on.’ The process of developing ideas was a gradual one for Dr. Juran. Top management involvement, the Pareto principle, the need for widespread training in quality, the definition of quality as fitness for use. Majority of quality problems are the fault of poor management rather than poor

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