Developing Effective Communication in Health and Social Care Setting

4831 Words20 Pages
Developing Effective Communication in Health and Social Care settings Communication is very important in any health and social setting because doctors, nurses, carers and teachers need to communicate with patients and service users as professionally and as effective as possible. This helps to give the service user the highest quality of care. CONTEXTS TO COMMUNICATION One-to-one Communication When conversing with an individual one-to-one, it is important to be relaxed, polite and try to create a friendly atmosphere. An example of one-to-one communication is a nurse looking after a patient in a hospital. When greeting someone to begin a one-to-one conversation someone may say; ‘Good morning! How are you?’ to show that they are welcoming and friendly. It is important in a health and social care setting to be friendly, as the service users need to feel comfortable in their surroundings, which in turn helps them to have a faster recovery, and shorten their time in hospital. In my placement I have had one-to-one communication with the younger students. As a part of the activities the teacher would give me, she would send me a pupil and I would practise counting, recognising shapes and colours using modelling clay. Group Communication When communicating in a group there are certain rules to be followed, for example; is there a leader of the group? Is everyone getting involved? Can everyone hear and understand each other clearly? An example of group communication in a health and social environment could be a counselling group in a rehab centre. There may be friction between some of the patients. Some patients may not be able to cope and some may not know what to say. In a case like this there would be a member of staff leading the group discussion that hopefully would help to relax the service users and help them to have confidence in their surroundings.
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