Also having a clear understanding of customer expectations and values is essential, as they are important to meet the demands and thus assists the organisation in achieving their personal goals. As well as customer demands and product development, observing and learning within the industry assists in determining direction and avoiding any mistakes. Simple standards that would be expected by me on the ways in which I organise my time and management of all tasks would be my position as to who I report to, what my daily today tasks are and what it reports are expected from me throughout the day. Knowledge would be an impact on me when it comes to managing time. This is because it prioritises me to set my tasks from important to less important.
1.1 Explain the importance of continually improving knowledge and practice Professional development is a hugely important aspect in any industry to ensure the success and effectiveness of a business. Managers must ensure they continue to update and refresh their knowledge through, for example; research, training, seminars, workshops etc. in order to ensure current working practices are meeting legislation such as employment laws, equal opportunities etc. and meeting standards such as the care council code of practice and national minimum standards and regulations as set out by CSIW. It is vital for management to be aware and up to date with relevant legislation and information, as it is a part of their role to guide, support and influence other staff to do well in their own roles.
Amongst the company's policies and procedures, you will find such guidelines, as 'equality and diversity'., and 'dealing with harassment and bullying at work' These policies exists to enable all employees to work cohesively. Please make sure that you familiarise yourself with all of the company policies that will assist you within your job role. It is not only important for the company to have full and up to date details of agreed ways of working, it is also a legal requirement. It is vital that this company can show up to date documents, in the forms of policies and procedures, so that employees can gain a better insight into how the company works with others to promote best practice. Little or no documentation relating to agreed ways of working, would breach national regulations, and the standards of this company.
This would, in a sense, produce a central knowledgebase for other employees to benefit from. Project Results: - Records of individual employees' completed professional development tasks - Database of scheduled professional development activities - Ability to search for events pertinent to employees' position - Alerting employees of required tasks - Method of submitting
1.3 Compare the use of different sources and systems of support for professional development There are several sources and systems of support for development available to people working within a care setting these include: • Inductions- Inductions will provide you with the skills and basic knowledge that you need to do in your job role. It will also help you to get used to the working role. Without having an induction to the job you wouldn’t know what to do when it comes to starting your job and what the job role would entitle. • Appraisals- Appraisals will help you for see the things that you may need to work on within in your job role and what you may need to improve. They can help you set up a target to achieve something for your next
This process will include the preliminary review, assemble the audit documents, conducting the on-site audit, and then finish and follow up activities. The preliminary review helps to determine how effective the results of the audit will be. By formulating a detailed plan for the audit, this ensures that the timeline, scope of the actual audit procedures, and the audit location, will be met for optimal results. Forming a preliminary list for personnel interviews to be conducted during the on-site review is also a pertinent part of the preliminary review process. Assembling the audit documents is critical for observations and recording information.
Explain the importance of continually improving knowledge and practice. As a professional, I have a responsibility to engage in continuous professional development. This means taking action to keep my skills and knowledge up to date and seeking to improve my capabilities across the range of tasks I carry out daily. Continually improving my knowledge is essential to my role and ensures that I have the skills and knowledge needed to create the best for the organisation that I work for. I need to be aware of the most up to date legislations and guidelines, and the welfare requirements.
Defining Computer Support Bryant Watson IT/284 April 6, 2014 Shawn Kahn Defining Computer Support Customer service skills are a very important skill the help desk team must have in order to provide quality service to the organization. Our primary function is to provide customers with service for hardware and software issues from a variety of computer platforms. The customer service skills that the help desk team must master are listening, understanding and responding. Communication is one of the most important skills of the help desk staffer. The ability to listen tentatively to clients is of utmost importance.
It is important to engage the employees in the critical thinking process, decision making process and setting a common subsidiary goal that will be able to help the specialists to merge well with the existing teams. Both the teams have administered to complete the implementation on the agenda as
In the Broadest sense of the term it means to provide assistance and support to an organization. The amount and type of assistance provided would be determined by the employer.Some of the more general duties an assistant would preform are typing, internal and external communications both written and oral, answer phones, take messages, and handle mail. Other duties might include schedule meetings, appointments, and travel arragements, create and maintain records and any other duties that the boss or supervisor assigns. People wishing to become employed as administrative