We have many reasons of communicating with each other, and these are to express ourselves as well as to pass on information and knowledge. Effective communication involves verbal and non-verbal interaction. P1 Both of these communication methods can be expressed through skills such as: * Tone and volume of voice * Body language- Posture * Facial expressions * The use of touch * Clarifying * Questioning This involves the way our tone interprets what you say and what influence it has on the receiver. Depending on what we say, we should know 'how' to say it. For example, if you talk very slow and in a low voice, people may consider you to be shy, embarrassed, not confident and unsure.
Often we react quickly to emotionally charged words or subjects. Internally we think of ways to respond to the speaker and argue our position. In this process we often quit listening to what is being said. We make judgments and respond to those judgments as if the speaker’s position were accurately known to us. Criticisms from supervisors and peers often are met with emotional listening resistance.
Another reason it may be hard to verbally communicate is if English is not their first language and you will have to use body language and maybe actions, especially to help the children understand what you are saying, and also speak very clearly in a friendly tone. Always approach individuals in an open, friendly manner. Observe their facial expressions, if they look puzzled try to explain more clearly and in detail, if they look upset try to give them reassurance and encourage them to express their feelings, but not too much as this may offend also. If they move away slightly respect their decision as they may feel a bit uncomfortable. Always ask if they have any questions and that you would be happy to answer.
When communicating with a group, it is important to be stood up in front of the group so that they can all see you and it is important to make eye contact with all of the group and not just focus on one person otherwise the rest of the group will lose interest. How can emotion inhibit and improve communication? Emotional Barriers are the major category of barriers that may make effective communication difficult. These barriers are basically characterised by suspicion, mistrust and fear. While a little amount of fear and lack of trust might be necessary, excess of these things is not good and prevents one from doing a lot of things including difficulty in communicating effectively.
Restating what the speaker has said makes certain that there is a common understanding between the listener and the speaker. Active listening can also give the speaker confidence that the listener is interested in what the speaker has to say. When people are in conflict, they often contradict each other. This tends to make people defensive, and they will either lash out or withdraw and say nothing more. However, if they feel that people are really attuned to their concerns and want to listen, they are likely to explain in detail what they feel and why.
Unit 4222-395 Outcome 1 1.1 Two way communication is one askes a question then the other responds for example. The main features of communication are a conversation one person talks the other listens and communes back if necessary. 1.2 Its important for two way communication with someone with sensory loss because they can feel alone isolated depressed and sometimes a conversation can make a big difference it can help there self-esteem may be get something off their chest even just get advice. 1.3 I need to be prepared to repeat what I say orally, in writing, or using multiple formats to communicate with the service user. I need to provide extra time for decision-making.
There are a number of factors to consider, such as lack of confidence or drugs and alcohol effect. 3.2 describe ways to reduce barriers to communication Once the barriers has been identified it can be overcome Ways to reduce barriers may include: * Understanding and being aware of an individual’s needs, wishes, beliefs, values and culture * Supporting individuals to communicate their needs * Avoiding using jargon in written documents and when speaking * By speaking slowly and clearly by use simple language * Ensuring communication aids are available and working properly * Showing you are listening and you are interested *
If we do not communicate well with either a colleague or service user this could affect the way we work, as it could cause an atmosphere or tension in the work environment. Outcome 2 Be able to meet the communication and language needs, wishes and preferences of individuals You need to consider a number of factors when promoting effective communication, such as verbal communication. You should always think about the way you speak such as is the tone and pitch of your voice, suited to the situation or topic you are discussing? A louder more direct communication maybe required if trying to get the attention of a group instead of an individual. However this would not be suitable in a situation whereby a service user is upset or embarrassed, this would need a quieter
If unable to communicate service users would be denied this right. In my role as a volunteer I must communicate effectively with all manner of individuals and I have to be aware of how my non verbal communication can be off putting to some individuals. For example, my height can intimidate, my accent can be misinterpreted as aggressive/authoritarian, my tattoos and clothing could be seen as a comfort to someone who identifies with that fashion. All of these issues can impact on communication with an individual who has specific communication needs. By ensuring that I am on same level by sitting down, and by speaking slowly, clearly and calmly, I can ensure that the individual is comfortable and happy to talk to me.
When we use verbal communication our body language and tone of voice play a big factor on how what we say comes across. For example is your slouching when your talking them your tone of voice might come across as cant be bothered, where as if your sitting up straight you’ll come across as more positive. Verbal communication is important because without it we wouldn’t be able to communicate with other people effectively. Verbal communication helps you to determine how a person may be feeling or what they are trying to