Deming's Modle For Quality Improvement

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TUI University Module 02 Case Assigment BHM320 Dr. Shawn Wilson November 1, 2010 Deming’s four step model is one model that healthcare organizations use to improve quality. Plan, do, study, act are the steps within the model that can be repeated as often as necessary to continuously improve processes within the organization. This paper will define the objectives of each step and how each applies to improving patient flow from the emergency room to the admitting ward. Deming’s Model: Part One Before implementing the four steps (plan, do, study, act), several questions must be answered by the team initiating the improvement: What are we trying to accomplish? The team must determine and agree upon what changes it is seeking. These changes should be time-specific and measurable and define which patients will be affected (“Institute for Healthcare Improvement,” n.d.). How will we know that a change is an improvement? The team needs to establish measures that will reveal if a specific change leads to an improvement ((“Institute for Healthcare Improvement,” n.d.). What changes can we make that will result in improvement? The team must be able to identify the changes that are most likely to lead to an improvement (“Institute for Healthcare Improvement,” n.d.). Once these questions have been answered, the team can begin implementing the second part of Deming’s model. Deming’s Model: Part Two Plan: The team needs to understand what the current problem is and what makes the current process insufficient. During this phase, the team will determine how much improvement is required, what change will be implemented, how the effects will be measured, and what or who will be affected by the change (“The Deming Cycle,” n.d.). Do: During this phase, the plan will be put into motion. Data is collected from the measures that were established in the planning

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