Dell's Imc

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Dell’s IMC Abstract This case study shows a qualitative assessment of Dell Incorporation (Dell) integration of marketing communications (IMC). This study discusses different aspects of the IMC and how it impacts Dell as compared to others in the same marketing structure. This study includes an analysis of Dells use of the IMC in the present time frame. One of the most important components of a company is promoting their products. Dell Corporation has been one of the top promoters through the years. Dell uses a variety of promotional methods to capture the attention of its targeted consumers. In developing their marketing plans Dell has moved away from using mass media advertising to using direct marketing efforts. These efforts have provided Dell with a successful integrated marketing communication plan (dell.com). Dell keeps their IMC approaches as general as possible. They advertise in catalogs, magazines, trade shows, and sponsor businesses in dealings. The company’s advertising on television is now set to a minimal because their research showed it did not give them enough direct responses. One of Dell’s strong points in promoting their products is offering special package deals (dell.com). Dell’s approach to keep their customers happy shows with the various offerings they provide on their website. They have a page that is dedicated to customer engagement. It consists of Customer Stories, Women Powering Business, Customer Advisory Panels (CAP), Dell Solutions Centers (DSC), Executive Briefing Center (EBC), and Events & Webcasts (dell.com). The pros of Dell’s customer engagement website are that it is customer friendly, easy access, and has a wealth of information. Each of these areas of the customer engagement can provide the consumers with free solutions for issues they are having with their computers or even helping them learn how to use

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