Dell Innovation Essay

1403 Words6 Pages
QUESTIONS 1. List ways that Dell conducts research on its customers to continually improve products and services. * Dell’s Unique Selling Point allows the company to understand the customers and identify their needs; * The company uses Dell.com just not to sell products, but also to collect critical data that help them to improve their products; * Online questionnaires are used as part of market research, so consumers can expose their ideas and needs; * A tool called IDEASTORM allows Dell’s users to suggest new ideas and tell the company what they expect to see in its products. 2. What are the features of Dell´s research? The features are the website, online researches and through monitoring print/television campaigns impacts at its point of sale. 3. What is Dell’s Unique selling point? The Dell’s USP is the tool that allows the company’s customers to customise their computer. With appliance, it is possible to select all hardwares of the product, according to the consumer’s needs. Also provides the customer the experience of build the computer he wants, with colours and arts that better suits him. 4. What are the strategies Dell uses to generate revenue? The high speed communication that Dell offers to the final customers and suppliers is one of the strategies, which provides them a high standard level of service. The offer of customized computers creates the uniqueness of the company. Also, the technical support produces a great interaction between brand and consumer, which is an advantage if compared with the competitors. 5. What does return on investment mean in relation to Dell’s marketing campaign and how is it measured? The ROI of Dell’s marketing campaigns mean how many sales they will push and it is measured by the “waterfall” effect, which means the records of how many visitors the website received after the launch of an

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