For example if a customer is unhappy with their purchase then they will come to the customer service department at Sainsbury’s to have a refund whereas Star café does not have a department for their customer services as they have not got a demand of many customers arriving at their shop. Another difference about this job role is that customer advisor in Sainsbury’s deal with more customers enquires on a daily basis. However this is not so true with star café as customers service will have less customers to deal
Wal-Mart a company recognize to all American’s as the place to save money & place to shop, but customers tend to forget how and why this is accruing and fail to realize they are being helped by a wal-mart slave/employee.Today’s society has grown accustom to the low prices offered everyday at the Shopping center not realizing they help contribute in decimating of other company’s & job’s. After carefully observing each source of these. Through this essay you’ll see how Wal-Mart work labor rules can be compared as modern day slavery. Also Wal-Marts negative econmic impact on United States Economy, Workforce, and Labor-Laws. Founded in 1962 by Sam Walton originally called “Wal-Mart Discount City Store” its original location was 719 W. Walnut Street in Rogers, Arkansas.
The most important type of communication is responding to potential and current customers. Adhering to a professional code of conduct is crucial to communicating with customers. Listening to the needs of the
The unemployment was on the rise, and the job market was declining at a high rate. This was going on before he got in the White House. I feel like it is up to the owners' to stay or leave. Companies are taking their businesses overseas to have employees work for lower salaries, paying lower tax rates, better tax credit, or to have more money in the their pockets. Some businesses feel like they are not making money here in the United States.
For example, in both surveys there is an approximately a 60/40 split on customer satisfaction for customer service representatives being courteous (Apollo Group, Inc., 2011). Instead of looking to improve on their products and services, perhaps the company should be looking to their customer service. The marketing objective could improve the amount of people agreeing with the level of customer service. Customer service is as important, if not more so, than the products themselves. If a customer is not happy with service they received in a store, they are more likely not to return regardless of the quality of the product.
Demographics and Psychographic, both help explain the customer in general, and what he or she is looking for in the business. The importance of completive intelligence was explained. Knowing what the competitor is offering and how to find this information out is important to any
Most owners of a chain stores are said to be only interested in a making a profit instead of supporting the local community. By closing this store, the social responsibility has not been met, because it would increase the unemployment rate in the community, leading to more crimes. A growing number of consumers are becoming more aware of the products they buy, but also how the goods and services they buy have been produced. Consumers are concerned about human rights, environmentally harmful production and animal welfare issues that revolve around products they purchase. Customers are prepared to buy products from companies that have retailers who act ethically and socially responsible when purchasing products to sell in their stores.
The need discovery step is a very important part of the plan where the sales person discovers the needs of the customer and selects the product that best fits their needs. After the salesperson establishes what the needs are of the customer and determines what product is the salesperson is ready to give the presentation. After the presentation the customer may be reluctant to buy and this is where a salesperson needs to be skilled
onsumers by increasing the price of products sold to make up for the products lost. Increased prices may now cause consumers to travel and go elsewhere to purchase comparable items at a cheaper rate. Honest shoppers now fall into the same mistrust category as shoplifters because they cannot be distinguished easily from one another by the retailer. If a store has to close down because they can’t make any money then that cuts jobs. One store may not seem like a big difference, but when stores are closing every day because they can't maintain a stable business because of shoplifters it changes a lot for families everywhere.
Many leaders approach employee diversity as a situation to be avoided. They also use the old motto of treating people equally and it will provide equal results. Within any organizational culture, most people don’t feel the same when treated the same as everyone else because not everyone is the same. Most people would like to be categorized as their own individual. A research firm based in Indianapolis stated; “that employers spend too little time showing worker they matter, as manifested in lack of communication and lack of interest in new ideas and contributions.” Many employees feel unappreciated because their boss’ poor performance and it caused many workers to quit their jobs.