Defination Of Customer Service

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Customer Service Skills One of the most important customer service skills you can develop is the ability to understand and effectively respond to the customer’s needs and concerns. For a long time, sales has been perceived to be mostly about trying to convince the customer that he needs the product. Excellent customer service starts by first taking the time to get to know the customer, his situation, his vision, his frustrations and his goals. Our Customer Service Skills seminar will guide you in how to get a grasp of these key issues. Once you have a good handle on what is on his heart and mind, then you will know how to offer the customer helpful solutions that are attractive to him because they have value to him. Is Customer Service Outdated Tom Peters tells us that 70% of customers hit the road not because of price or product quality issues, but because they did not like the human side of doing business with the provider of the product or service. Research conducted by The Forum Corporation supports this fact and indicates that 45% of these customers said they switched to another company because the attention they did receive was poor in quality. Customers today are often treated like a nuisance, instead of the reason that a company is in business at all. Products and services continue to increase in cost. Customer service, on the other hand, continues to decline. Dealing with surly cashiers who seem to have more important things to do than ring up your sale are the rule rather than the exception. Having a product delivered to your home means giving up hours out of your day to wait. It seems that businesses today have forgotten how valuable customers actually are. Without customers, no one earns a paycheck. In the Pursuit of Wow, author, Tom Peters, talks about two things that companies known for outstanding service do better than anyone else -
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