Dector Essay

4932 Words20 Pages
8 Operations management in the supply chain Within an organization operations management is the function which interacts with and delivers products and services to customers. Operations management is not limited to the manufacture of products. Everyone, no matter what their role, is an operations manager. We all use resources, and we all have a mission to employ these resources as efficiently as possible for the benefit of the organization for which we work. ‘Efficient operations management is crucial to the success of any organization. The role of an operations manager is to provide customer service within the framework of the organizations policy and to use the resources as efficiently as possible. Simply put: the operations manager makes things happen’ (Wright and Race, 2004, p. 4). For supply chain management operations management is where, with in factories and facilities, plans are converted into reality to produce goods and services. Input resources basically consist of information, materials and utilities. They are transformed into desired outputs by the three converting components of people, process and technology. In addition to the conversion of inputs into outputs operations management is responsible for the physical flow of the supply chain. This includes the upstream flow of input resources and the downstream flow (distribution) of outputs. The input–process–output model shown in Figure 8.1 is the cornerstone of operations management and can be found in most operations management texts. The modern approach to operations management is to consider operations as a process and a whole systems approach is taken. Input Process Output Figure 8.1 The IPO model. Service operations The distinguishing features of service operations are that the service cannot be provided without customer input and that ownership does not change. Service includes

More about Dector Essay

Open Document