It is important not to speak out of angry emotions, and again sometimes it is best to tell an employee that one may need to think on the matter first before responding. While it may not seem like a "big deal" it is important to make sure that the words that are used when speaking to employees are simple and clear. Some employees may not understand the use of large words, and therefore the message that the manager / supervisor is trying to convey may be lost. Good grammar is also a must for every type communication. Use of slang terms is not a wise idea, as what is acceptable in generation / culture could be offensive to the next.. We must make sure we are saying exactly what we mean to and clearly enough that so that others are going to hear exactly what the manager / supervisor is trying to say.
(This acknowledges to Jan that ken feels that her time is valuable), I would appreciate if we could talk about a problem that I am having. I believe that Shannon is upset with me, and does not want to speak to me. I was wondering if you told Shannon about Katie and me (trying not to be accusatory, so that Jan will not become defensive), 2. How do you perceive Jan’s effort to convince Ken to forgive her? Based on what you have learned in this chapter, suggest two ways she might more effectively seek Ken’s forgiveness.
These guidelines will help both of them to resolve their issues in a positive manner, rather than yelling at one another. Guideline number one is expressing anger directly and with kindness. Instead of starting an argument about Leonora going back to work, they could address the pros and cons
The listener should say what they are feeling only if it is beneficial to the relationship or to the person seeking help. When a listener displays this quality of being genuine it is most likely the seeker will become congruent as they have probably spent along time denying their feelings or not been allowed to say what they are feeling, to be congruent is to take responsibility acknowledge your feelings beware of them, then start to deal with stuff. Unconditional positive regard is respecting the help seeker as a unique being or anyone for that matter, to my believe, accepting them for who they are, this does not mean we have to agree with peoples behaviour or agree to their believes, just to accept the person; is being non-judgemental. Along with the show of genuineness and unconditional positive regard from the listener the seeker will feel comfortable within themselves, develop trust in the relationship and begin to open up, explore and start to move forward. The third quality required within this relationship is to be able to Empathise this is not to be confused with sympathy or pity, which would be to show sorrow or sadness, this would not help the seeker to progress and move on.
Unit 4222-324 (HSC 3029) Outcome 1, 1. Explain the importance of meeting an individual's communication needs. The importance of meeting somebodies communication needs is because if they cannot communicate effectively then you can understand what they are trying to express. Different people have different communication methods or methods that they prefer to use, so we should support them when using their preferred method of communication. Without communication people cannot express their needs or wants, so therefore it is a basic human right.
I have to act in the person’s best interest but instead of encouraging them to avoid risks I have to support them and enable them to taking part in activities. I have to act in the individuals best interest, keep them safe, carry out risk assessments, promote informed choices but also respect their decision and right to live their life as they choose. If the risk seems great to me I would document it and discuss the matter with my manager. Another area where duty of care dilemmas may arise are confidentiality issues. When a confidential information is shared with me and it concerns safeguarding and there is a possibility of harm or someone’s wellbeing is threathened I might have to make a decision and disclose this information.
Unit 105 Multiple choice questions Recognise and deal with customer queries, requests and problems 1. Deal with queries and requests from customers in a positive and professional way you would: a) Tell them you don’t have time to deal with them and direct them towards a colleague. b) Smile and remain calm, listen to what your customer is saying, tell them you don’t have enough time to deal with them and that they should seek help from somebody else. c) Smile and remain calm, listen to what your customer is saying, provide adequate time to deal with them effectively. 2.
Having good observation while communicating with an individual is important as you can see if they are comfortable with the conversation through their body language. There might be an issue within the workplace, a service user might not be as talkative as usual and by observing them while communicating a support worker can pick that up and ask the service user if there is anything wrong. Outcome 2 1. No preferences or language needs to follow/ identify, is slightly hard of hearing. Wishes for support workers to follow the care plan to provide quality care.
Section 1: Understand the Role of the Social Care Worker You should try to handle conflict situations by remaining calm, ending the conflict before it escalates and remaining respectful of others. However, there are times when this may seem impossible and the following skills are required: openly discuss differences in a calm and rational manner. For example, when having heated professional discussions with colleagues: – avoid rising to challenges or suggestions that you are incorrect – ask colleagues to listen to you and respect your opinions, but also respect their opinions – if you feel you cannot resolve a conflict situation with a colleague then speak to your line manager – respect the advice and guidance which qualified colleagues
They can also be used as a basis for measuring quality of care, so provided the quality is good enough, both can be protected against unfair claims. Enforcing non-discriminatory practices and employer and employee responsibilities: both the employer and employee know their responsibilities as the guidelines make it clear what is expected of both of them. Helping avoid litigation and deregistration: carers want to avoid being sued or their institutions ahving their licence removed because for example, they are not providing the required quality of care. The guidelines can be used as a basis for measuring the quality of care prived. Safeguarding: by having clear guidelines which support non-discriminatory practice, both carers and service users are safeguarded against possible injury or abuse.