The process will be shown in a flowchart and the factors that affect the process design will be analyzed of receiving merchandise into a Walmart store. Also the sales to stock ratio metric is analyzed to measure the inventory process flow. Receiving Process Receiving Merchandise is brought daily to the store through the company’s logistics process. One team of five associates will unload the
Only some of them are working and they are opened and closed during different times of the day depending on the number of customers waiting in line to check out their items. They have a conveyor, on which the customer places the items he/she is purchasing. The conveyor constantly moves forward toward the checker, who then scans the items, puts the items in bags, and proceeds to tell the customer the total amount due for the purchase. Customers can pay in either cash, check, debit/credit card, or gift card. The checkout time on these lanes varies from 2 to 3.5 minutes depending on how many items are being checked out.
A manager’s main area of work would involve reaching targets and increasing sales. They will also be involved in dealing with customer service issues such as queries and complaints, plus health and safety and security issues. Tesco’s store manager in spends the majority of their time on the shop floor, working alongside the team. When it comes to recruiting process, Tesco’s process of recruiting depends on the job that is available and mostly they do internal recruiting method. Before they recruit new staff and make a job advert.
Years (Number of years that the customer has lived in the current location) 5. Credit Balance (The customer’s current credit card balance on the stores credit card) First to be discussed is the individual attributes of the location, income, and credit balance. Secondly different variables will be added (such as the length of time at their current location and the size of their household) to give AJ Davis a better understanding of their customers and the correlation of different variables. AJ Davis Department Store Customer Analysis 1. Location is a very important factor to AJ Davis when compiling the research; studies show that it is extremely important because a trade area’s boundaries allow for measurement of potential sales as well as the number of potential customers and provides a valuable insight into a community’s customer base (Where do your community's customers come from, 2013). The following pie chart shows us that the largest majority of AJ Davis’s customers come from the urban area at 44% with suburban and rural closely following at 30% and 26% consectutively.
This would cause manegement to be more steategic in the placement of their stores. By dissecting the problems down to the basics Wal-Mart staff and its executives can begin over-seeing any changes that are needed. Looking at the four management sections brings up a number of questions that need examined. This can be related to a number of issues outside the business, for example, location, the public, the surrounding community, and of course, environmental issues to name a few. According to Patel R (2006), a study made to analyzed two different Wal-Marts.
Managerial roles in John Lewis Section Manager A section manager had a key role in a big business such as John Lewis. They have a lot of responsibility as they must keep their section of the store in line. A Section manager has a key oversight of a section or a floor. They are responsible for developing their team, driving sales, increasing profit, reducing wastage, liaising with buying office and ensuring customer service standards are in place. In John Lewis, as a department store this is important as they have lots of staff and customers so each section manager has their own team they are responsible for this ensures that each part of John Lewis is functioning well.
Tata Group’s use verbal communication through their staff, by helping the customers find what they want to buy, also verbal communication allows staff to communicate with each other making sure they resolve any problems in the store. Tata Group also have a customer service sector which deals with customers verbally helping them resolve any issues they may have. Tata Group has over 75years worth of communication management under their belt making them successful business in the retail market. The purpose of Verbal information is to convey thoughts and ideas effectively by using words as a medium. This can be used to communicate sales promotions or Informing about future developments.
If you look at the above information and apply it to a Verizon Retail location, it is easy to understand the flow of information. When a customer comes into the store to start a new line of service, information is gathered immediately. Their name, address, and social security number. This information is intended for the use of determining credit worthiness of the customer. Furthermore, it is also used later in the acquisition of new business and the retention of the customer.
Therefore, we must reassess our customer service program and adjust to the ever increasing needs of our customers. Starting with how we fulfill their online buying habits to adjusting our customer service in our stores. Every manager should go through a customer service training program that would teach them how to interact with the customers. In these training programs each manager would learn when to acknowledge a customer, how to approach the customer, and how to close the sale. When the managers have completed the training programs, they in turn would go to their stores and train their staff.
Tata Group’s use verbal communication through their staff, by helping the customers find what they want to buy, also verbal communication allows staff to communicate with each other making sure they resolve any problems in the store. Tata Group also have a customer service sector which deals with customers verbally helping them resolve any issues they may have. Tata Group has over 75years worth of communication management under their belt making them successful business in the retail market. The purpose of Verbal information is to convey thoughts and ideas effectively by using words as a medium. This can be used to communicate sales promotions or Informing about future developments.