• Competitors like Marvel are wooing customers with low cost per click-through • Condition-specific websites like cholesterol.com has a better chance of converting a visitor to a customer. • Setting a price competitive to Marvel’s would drop MedNet’s revenue by 80% • Since advertisements are the only source of revenue, MedNet’s has to rethink their revenue generation strategy to sustain their business. • It is considered as a product problem because they may have to change the value proposition Note that technology is fragmenting the market and disrupting the business model What are the decision options? • Charging for the content, treating site visitors as patients. • Extend coverage of alternative health information • Develop and manage corporate websites What does he/she need to know to make a decision?
In 2002 wal-mart had $219 billion in sales and $6.6 billion in net income, over 1 million employees in the United states and 1.4 million employees worldwide. The top factors that make Wal-Mart the best is the degree of customer intimacy, community building, and one-to-one marketing. Everyone should know that Wal-Mart has given that community feel through its brick and mortar stores and its superior customer service that makes the customer feel that intimacy with the company. Another big thing that Wal-Mart has over all others in the same field is a second area of major investment was in distribution technology. Wal-Mart established a network of innovative hubs which used “cross-docking” to minimize distribution center inventory and to facilitate the need-based inventory delivery system enabled by the satellite network.
It takes about 36 hours to make the switch. This down time for set up is costing them a lot of money. Their competitors, who may operate more efficiently, aren’t loosing this time and money. Albatross Anchors charges $8 per pound for the bell anchors and $11 per pound for the snag hook anchors so they are charging about the same price as their competitors and with their slower production time, it’s almost impossible for them to be
Comparing Cellular Companies 1 Comparing Cellular Companies A look at the OMM for Sprint, T-Mobile & Verizon Wireless Comparing Cellular Companies While comparing the operations and materials management for three cellular phone companies I was able to identify similar tactics that each use, and also things that each does to make them competitively unique. Three well-known cellular companies, T-Mobile, Sprint/ Nextel and Verizon Wireless, all proclaim their company to be the best cellular service provider in the country. When speaking with a sales agent or customer service representative from each they make every attempt through their company actions to portray the image that they are better than the other guys. Reviews by critics and customer opinions reveal that there is indeed a competitive difference between each that sets them apart. 2 What obviously is the same between the companies is that they all offer cellular service and each have millions of customers.
Due to giving companies outsourcing opportunities, these companies will fire their staff because staff overseas will work for cheaper and sometimes even better. Also even though Symcor provides companies with 24/7 customer service, sometimes the speaking skills for people around the world is sub-par and will result in a communication barrier.
Bloomingdales is a higher end store that sells high quality products at a high price. They are currently losing many customers because the economy will not move out of the stagnation period. Right now the customers need to be saving their money in case they need it later to pay bills rather than spending it on clothing. Many consumers are starting to shop at stores like Macy’s or Kohl’s where they are offered almost the same quality products at lower prices. Some of Bloomingdales biggest competitors are Neiman Marcus, Saks Fifth Avenue, Bergdorf Goodman, Barneys New York, Lord & Taylor and Nordstrom.
Turnover is expressed in most company’s annual percentage of the total workforce, so this is an expense in which the company has to account for. Turnover is no less a problem for major companies, which often spend millions of dollars a year on turnover-related costs. For service-oriented professions, such as management consulting or account management, high employee turnover can also lead to customer dissatisfaction and turnover, as clients feel little attachment to a revolving contact. This will affect the economy health of the company which may trickle down to the employees by way of bonuses, longer work hours, and less
However, it took longer time to go to work since he just needed 40 minutes to drive to work but he needed more or less two hours to go to work by Caltrain. He complained about the inconvenience with his colleagues and he found that his colleagues also had the same problems. Some of his colleagues chose to pool car, which means people drive to work with other strangers who work nearby and share the gas price. And they said that as gas prices increased, their wages were not increased as fast as gas prices. As a result, the increasing of gas prices bring inconvenience to people’s lives.
The phone companies make money because of the repeat business they get each month from their customers. If you wish to keep your phone useable from month to month, you have to pay your monthly charge whether you use it or not. So with this repeat business from us, the little people, they are growing bigger. The pay phone is not a convenient form of communication for the present. You don’t find them on every street corner as in the past years.
As a retailer, BB&B is value driven as they provide value to their customers. The fact that customers of BB&B continue to shop there, is revelatory to the fact that they are satisfied with the value they receive from having appropriate pricing levels for the product offerings and the customer service of BB&B. “BB&B management (as well as many retail analysts) attributes the chain’s strong sales performance to its superior customer service. BB&B is obsessive about its customers receiving a consistently high level of customer service.” These statements allude that BB&B thrives on being customer oriented. This part of the retailing concept involves retailers determining the attitudes and needs of its customers and endeavors to satisfy these needs to the fullest.