Customer Service Level 2 Unit 1

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Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a disk • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 12 pages and is made up of 5 Sections. Name: Section 1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations, public organisations and third sector organisations. Please ensure you provide a description for each organisation, rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation The Coca Cola Company Provider of 3500 products (drinks) sold in over 200 countries worldwide. The Coca-Cola Company is the world's largest beverage company. They have the world's largest beverage distribution system with consumers in more than 200 countries ranking among the world’s top 10 private employers with more than 700,000 employees. Commercial organisation Microsoft Providers of many products such as Windows, Office and services related to computer software PC/Mac/Xbox. Business Software, Design Tools, Developer Tools, Entertainment Products, Hardware, Home & Educational Software, Mobile Devices & Software, Search, Advertising, Servers, Windows Operating System, Windows Applications & Platforms, Windows Live and Cloud Computing. Public organisation NHS Providers of
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