Customer Service Level 2

6028 Words25 Pages
Unit 1 Assessment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a USB drive • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www.vision2learn.com and send your completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name, the course title and the Unit and Assessment number. Please note that this Assessment document has 16 pages and is made up of 5 parts. Name: Claire Pulcella Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working, you may wish to base it on the organisation which employs you. The organisation I am basing my answers on is a hotel I previous worked Bloc Hotel Birmingham Can you provide a brief description of this organisation? (Please note you will not be marked on this; it is simply to provide your tutor with a brief outline.) Bloc hotel Birmingham is a 73-bedroom hotel, without a restaurant or bar, offering a friendly service that is responsive to the needs of the customer. The hotel is situated in the heart of the city centre with easy access to the city centre and local attractions. Part 1 – Understand the factors that affect an organisation and the customer service role (maps to Session 1: The role of customer service in organisations) |Learning objective |Place in Assessment | |1.1 Describe the products and services of commercial, public and third sector organisations |Question 1 Page 2 | |Describe the differences in customer service between commercial,
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