This report recommends Taste of Love Wedding Catering Pty Ltd (TLWC) develop a Performance Appraisal Scheme (PAS) online training program for the local staffs in South Korea before its implementation to increase staffs’ acceptance towards the scheme.
The recent increase of competition in the domestic and international markets encourages the top management team of TLWC in Australia to introduce PAS to South Korea. However, it is reported that the staffs are not happy over the proposal. This is a serious concern for the company and actions must be taken to address the problem immediately as low level of satisfaction affects performance and low acceptance poses a threat to the successful integration of PAS into South Korea.
After extensive research, it is identified that the problem is resulted from cultural differences in South Korea. Through the studies of Hofstede’s cultural dimensions and Hall’s cultural context, it is discovered that staffs are agitated because the proposed PAS contradicts the high context culture of South Korea and its traditional system of collectivism and uncertainty avoidance.
Alternative solutions to the problem are being given as following:
• To conduct a ballot for staffs to vote on the decision to keep or abandon the integration of PAS.
• To integrate group incentives into PAS to reward teams instead of individuals.
• To implement PAS online training program for all staffs to educate the benefits and processes of the scheme.
It is determined after careful consideration that the solution of developing an online training program for staffs will be utilized to address the issue. The program is designed as following:
• To run before the implementation of PAS,
• To be done by staffs for a total of one month during off-peak business hours,
• Be monitored by direct managers.
To make sure the training is effective in South Korea, the following recommendations are also made:
• Increase and enhance...