There are a number of national organisations that have complaints procedures. It is important that any complaint is made as soon as possible and within 12 months of the event happening. Complaints can be made directly to the service in question or to the local Primary Care Trust that commissioned the care. 4.1 Describe how to maintain privacy and dignity when providing persona support for intimate care to an individual with dementia Maintaining dignity and privacy is extremely important for an individual, especially when intimate care is being provided. To provide dignity, the carer worker needs to demonstrate respect, valuing the person’s uniqueness and upholding privacy at all times so that the individual cannot be observed by others.
It is important to ensure information is accessible to those who need to know it. It is important to have a secure system for recording and storing information to protect confidentiality and prevent identity theft, and maintain the individuals rights. 2.1 Q: Describe how to access guidance, information and advice about handling information. A: To access guidance, information and advice about handling information I can read my company's Policies and Procedures, through induction and other training, through the General Social Care Council's code of practice for social care workers. 2.2 Q: Explain what actions to take when there are concerns over the recording, storing and sharing of information.
1.1 what is the legislation relating to recording, storing and sharing information, provide details on a) data protection act and b) caldicott report a) cant share with anyone without their consent, has to be clear and factual b) only those who need access to patient information should have access to it and only access the information they need to see 1.2 why must a secure system be in place for residents documents because it is confidential so a secure system must be in place 2.1 how can you access information and advice for handling information- where does your care setting gain exta support for this information you could access information and advice for handling information off the interrnet or off your manager 2.2 if there are concerns about recording, storing and sharing information; what are the actions to take complain to the commissioner, who will investigate the matter and take whatever steps that are necessary to resolve it. in your care setting you would go to your manager 3.1 why is it important to complete records with the date, time, activity and that the records are clearly written and signed; also that they only have accurate information it is important because people may have to refer to it in the future incase the service user has became ill and you can go back and read the notes 3.2 what are the care homes policies and procedures in records to recording information, storing information and sharing information record it accurately, factual, clear and concise. store it in the correct and secure place. share the information on a need to know
For example if a individual is at risk or if they have been given new medication etc., any other information on a individual should be kept confidential, some locked away just for managers. Service user files at houses should be available for them to look at and staff and should be updated accordingly. Health and social care Act 2012- this is an act of the parliament of the United Kingdom, it provides for the most extensive organisation of the structure of the National Health Service in England. Human Rights Act 1998- It came in force in the United Kingdom in October 2000, it gives you the right to defend your rights in the UK courts and that public organisations, including the government, the police and local councils must treat everyone equally, with fairness, dignity and respect. There are also the Data protection principles, these are: 1.
Carry out relevant checks when they employ staff. Ensure that staff are registered with the relevant professional regulator or professional body where necessary and are allowed to work by that body. Refer staff who are thought to be no longer fit to work in health and adult social care, and meet the requirement for referral, to the appropriate bodies Outcome 13 - Staffing Regulation 22. In order to safeguard the health, safety and welfare of service users, the registered person must take appropriate steps to ensure that, at all times, there are sufficient numbers of suitably qualified, skilled and experienced persons employed for the purposes of carrying on the regulated activity. What should people who use services experience?
The information is very personal for example:- bank details, medical history and family background. This needs to be kept as confidential as possible. To ensure information is not accessable to unauthriosed people. To protect indiviual person from breech of information Outcome 2 Know how to access support for handling information in social care settings. 2.1 Describe how to access guidance, information and advice about handling information.
Assignment 307 Understand how to handle information in social care settings Task A short answer questions Ai Identify four key pieces of legislation codes of practice relating to handling information in social care settings. 1,Data Protection Act 2,The Codes of Practice for Social Care Workers 3,The Health and Social Care Act 4,Freedom of Information Act Aii Explain how legal requirements and codes of practice affect the day to day work of social care worker in relation to handling information Confidentially by not handing out information to anyone who isn’t involved in the individuals care you must have the individuals consent before hand & protecting personal daily recordings making sure they are kept in a secure place we are required to by law. Aiii Explain two ways of helping other practitioners to understand the importance of handling information securely. Explain potential consequences of handing personal information securely and to follow the legislation and codes of practice as they all summarized the main points of legal requirements for handling information, THE DATA PROTECTION ACT 1998, THE FREEDOM OF INFORMATION ACT 2000. Aiv Explain two ways of helping other practitioners to understand the different systems used to recored information in adult care settings.
UNIT CU1681 PC1.1 The legislation that has an impact on rights, choices and minimising the risk of harm for individuals with dementia are: * Human Rights Act 1998 * Mental Capacity Act 2005 * Mental Health Act 2007 * Mental Capacity and Deprivation of Liberty Safeguards 2005 * Disability Discrimination Act 1995 * Mental Health Act 2007 Together these acts form the rights and freedom of an individual. These affect the rights of an individual’s everyday life and say what they can and can’t do, beliefs and rights. PC1.2 The care home must have policies and procedures which include: * Mission statement * Health and safety * Person centred planning * Safeguarding * Complaints procedure * Moving and handling * Equality policy These relate to our practise as these have to be followed and are a structure of how we must work to ensure safe, current practise. PC1.3 Confidential information may be shared with an individual’s family/ advocate, when taking into account consent from the individual in cases of neglect, abuse, treatment etc or information that is shared in the individual’s best interest. I f the individual is incapable of giving consent then it should be the immediate family or next of kin.
| Answer In the health and social care setting there are many different working relationships. These relationships will include: colleagues, manager, other professionals such as doctors/district nurse, service users and their family and friends. For each you develop a different type of working relationship and some will be more formal than others e.g. You would not address a visiting doctor in the same manner as you would a service user and you would not address your manager in the same way as you would a colleague although you must ensure that you maintain a professional manner. | | 2 | 2.1 | Describe why it is important to adhere to the agreed scope of your own job role.
CU235P/CT235 Introduction to duty of care in health, social care or children’s and young people’s setting 1.1 The term duty of care is the responsibility of caring for another person who may well be vulnerable which includes those who are young, old, ill or unfit mentally to care for themselves and requires another person to assist. This includes looking after the person’s hygiene Cleanliness, safety, meals, Transportation, medication or physical needs. Duty of Care requires all staff to ensure that all the people we work with are safe and that we abide by relevant legislation and follow care plans. And inform the office of any changes to medication so everyone can keep up the constant care. Duty of Care is the legal duty to take reasonable care so that others aren’t harmed and involves identifying risks and taking reasonable care in your response to these risks.