As a carer I would discuss the options and choices available to the individual to allow them an informed choice regards their care. What could happen if there is ineffective communication between the following relationships? • You and your service users Lack of trust and confidence. Could give the wrong type of care. Could miss out on important information – which could result in harm.
Individuals also need to know there are secure systems and procedures operating in the care setting to protect confidential information. Safety Some information must be kept confidential for safety reasons. For example, some service users are categorised as vulnerable adults, such as a person with special needs whose whereabouts might need to be protected from a relative who abused them in some way in the past. The law It is a legal requirement for organisations to manage and safeguard personal information correctly. Describe the potential tension between maintaining an individual’s confidentiality and disclosing concerns There are some situations when confidentiality needs to be breached to report information to a higher authority.
2 There are many ways to manage risks associated with conflicts and dilemmas:- * Allowing individuals to explore with guidance, * Making individuals aware of potential hazards and dangers, * Allowing individuals to acquire life skills through learning how to cope with risky situations, * Staff ignorance, * Parents are a risk to staff if reported to social services. 3 To get additional support and guidance on conflicts and dilemmas would be to talk to your line manager or get information from outside agencies, etc The person’s family and friends, GP, Mencap Outcome 3
Unit 304 2.1 While working in care, the aim is to give the best possible standard of care to service users, but sometimes there can be a conflict beetween the individual’s or their family’s wishes and rights and the duty of care. In this case the most important thing is to decide whether the person is aware of the risks and consequences of the decision and has the capacity to make the decision. Before taking best interest decisions I have to make sure that the person definitely lacks the capacity. The person or their next of kin has an overall right and responsibility in decision making for issues relating their care, and I need their consent to deal with certain issues. When a dilemma arises, my responsibility is to support individuals or their families to make informed choices.
There are many ways to manage risks associated with conflicts and dilemmas:- • Allowing individuals to explore with guidance, • Making individuals aware of potential hazards and dangers, • Allowing individuals to acquire life skills through learning how to cope with risky situations, • Staff ignorance, • Parents are a risk to staff if reported to social services. 2.3 Explain where to get additional support and advice about conflicts and dilemmas. To get additional support and guidance on conflicts and dilemmas would be to talk to my line
When looking at coping with change it is not possible to ignore some of the events which change our development, life events which cause significant change are called transitions (Jeffery, J in Aldridge, S & Rigby, S 2004). If these transitions are not prepared for, they can cause emotional difficulties or even physical illness. Counselling skills can be very effective at this stage as the helper needs to work out how to make the adjustment to these changes more satisfactory for the client, to lower the emotional distress. The counsellor has to first establish what kind of transition the client may be going through; Scholssberg (1989) in Aldridge, S & Rigby, S (2004) identified 4 different kinds of transitions: Anticipated, Unanticipated, Non-event transitions and chronic hassle transitions. Unanticipated transitions are unplanned and can be projected as a crisis; this was personally experienced when my parents got divorced.
Aii How the duty of care affects the work of a social care worker The social care worker must: * Adhere to the set rule of standards laid out by the organisation and not work outside their capabilities as this could lead to negligence, incompetence or abuse and cause harm to the service user, colleagues or self. * Always act in the best interest of the service user and their care needs, giving choice and promoting independence whilst treating them with respect, whatever their choices and
Human service workers need to be prepared for all situations, and have feedback on how well their programs are working. Typically, the next step in the program planning process is to evaluate the program. It is necessary to have a program evaluation because it brings the results to light. In order to meet the well defined goals and objectives of program planning, it is essential for human service programs to have feedback on the effectiveness of the services they are providing so they can continue to satisfy their consumers. Program evaluation is needed so workers can remove anything from their program that was not needed, or add more attention to another direction of the program.
Information given by parents or carers to nursery staff can’t be passed on to third parties. Personal issues will remain confidential to the people involved. 3. Sometimes there are situations when confidential information has to be shared if it has to do with a child, the parent’s permission should be given unless a child’s safety is at risk. Such as, if a child needs additional support from other professionals, you would help this child by contacting the certain professionals, if you suspect a child to be in a situation that risks their safety, an adult has disclosed information that may raise concerns over their ability to carry out daily duties in the setting.
Unit 205 Principles of safeguarding and protection in health and social care 2.1 Explain the actions to take if there are suspicions that an individual is being abused If I suspect that a service user is being abused it very important to take it seriously and not assume that my initial thoughts are meaningless. As a worker I have a responsibility to protect the adults I work with and to be vigilant around safeguarding matters. It also important to bear in mind that the service user may not even be aware that they are being abused and the situation must be dealt with sensitively. If I feel that the service user is in immediate danger or risk of physical harm, it is important to call the emergency services straight away. At this stage a recognition