Equality, Diversity and Inclusion in Dementia Care Practice.
1.2 – Duty of care contributes to the safeguarding/protection of individuals by preventing abuse, whether this is in a sexual, physical or emotional harmful ways. Help keep respect and dignity preserved.
2.1 – Conflicts and Dilemmas that may arise between the duty of care and individuals rights could be staff having a difference of opinion over an individual for example a staff member believing they have signs of abuse and another staff member thinking they don’t. This could lead to conflict between the individual’s family / carers if staff involved other agencies such as Social Services. Dilemmas could be knowing when to get further help regarding child/adult protection and safeguarding issues for example if you did not refer the case to social services the individual might still continue to suffer abuse. Another dilemma would be knowing when to break confidentiality and share information. If you have any concerns about an individual or feel they are at risk you need to share them and report it, it is always better to be safe than sorry.
2.2 – There are many ways to manage risks associated with conflicts and dilemmas:-
* Allowing individuals to explore with guidance,
* Making individuals aware of potential hazards and dangers,
* Allowing individuals to acquire life skills through learning how to cope with risky situations,
* Staff ignorance,
2.3 – To get additional support and guidance on conflicts and dilemmas would be to talk to my line manager or get information from outside agencies, the intranet or the internet.
3.1 – Complaints should be responded to as soon as possible even if it is just to explain the process. Give a commitment and ensure it will be dealt with in a certain time frame and stick to it.
3.2 – The main points of agreed procedures for handling complaints are listening or reading the complaint and then record it accurately. The...