Supervisions are regular, between myself and my manager. They are designed to help improve the way I work, they offer practical and guidance and support in areas that I need to improve. After supervisions are the appraisals. They evaluate what was covered in the supervisions to make sure that improvement is occurring and to set new goals. My supervisions are taken on shift, my manager will watch how I work, how I integrate with the team of staff and with the clients in the care home and put forward any ideas on what I could do differently but also explain what I am doing well.
This resulted in the client accepting the outcome and apologizing for his behaviour. The primary difficulty I experienced was dealing with a customer who was both irate and verbally abusive. To overcome this quickly I analyzed and evaluated the situation, by assessing all the risks and then I communicated with the customer with integrity and respect, ensuring I remained calm and professional. 1.2 Describe when you have encouraged a person to view an issue more positively. At college, whilst studying I was a group leader for a team project with a deadline to meet.
To make sure they agree to what they have to do i have to make sure they understand the important of what they have to do and why they have to and asure them that I will be able to assist in anyway they need to be assist with. If cant get the agreement from them than i need to seek for a colleage advice language barriers communication Bad behaviours Neglecting and abused clients 2.2 By providing all the staff members with trainings need for the job. By making sure all the stuff are following the company policies and procedure. By reporting and recording all accident happened in a accident book. 2.3 Get advice from the manager, senior care, or your colleagues or stuff books 3.1 Respond to the complaints professional way, listen the person what they have to say be sympathetic and respectful to what they have to say.
My study will help develop my managerial skills as well as offer alternative training ideas for newly developing managers within my organization. Supervisor-subordinate communication is an important predictor in employee work performance. It is imperative for a supervisor to communicate when attempting to improve employee work performance, trust and morale. Without a solid communication strategy, the supervisor-subordinate relationship will disintegrate and employee performance and productivity will be compromised. According to Miles “Positive relationship communication focuses on supervisors seeking suggestions from subordinates, being interested in them as people, relating with them in a casual manner, and allowing them to contribute input on important decisions.” (Miles, Patrick & King, 1996, p. ) In order to apply this philosophy in real life, I determined how employees in my organization perceive supervisor communication.
In a social work environment communication can be an essential tool in order to meet the needs of a vulnerable adult. It is a basic requirement in the social care role to communicate with the individuals you care for their families and also with other members of staff involved with their care on a daily basis. Communicating with the other staff members you work with shows team working and continuity of care. It also ensures health and safety issues are recognised and reported. One form of this communication is a verbal handover at the beginning and end of each shift, there is also the filling in of relevant communication books and care plans for each of the individuals you care for, this keeps others in the knowledge of the current situation in the work place with service users.
My competencies are as follows adhering to values, coping with pressure, following instructions, researching, adapting to change, and applying expertise. When you adhere to values you have a certain respect for people and how they feel and how they think value their opinion. When coping with pressure I try to overcome the urge to give up. I believe I cope with pressure quite well in sticky situations. I follow instructions very well in my opinion I think instructions are there to help you along that is why people write them to help you out.
It involves doing things together outside work. 2 Describe different working relationships in health and social care settings The support worker role is to make sure that every support they give to individual is according to their agreed plan of care. Good quality care must be given to individual. it can only be done by involving the individual in all decision making and encouraging both their participation and feedback about the service they are given .it is their role to keep communication going in the care sector for example
ERR Task 3 – Learning Outcome 3 and assessment criteria 2.5 (maps with Unit 6 2.1) 1. Explain the term “agreed ways of working” with your employer. The term agreed ways of working means when you follow something which has been put in place by your employer to sustain a way of doing a task. It is the following of policies and procedures by employers and employees, also being aware of all rules and regulations regarding my role and responsibilities which is set out by my workplace. The policies and procedures explain what is expected of me in my role and what is also not acceptable.
I should always keep people informed about progress as they may need to know about changes in targets as it allows them to make amendments to the way they handle their work, if they are not informed it may affect their working abilities. The purpose of letting other people know work plans need to be changed is so they can plan sufficient timescales and it gives them time to adapt to the new changes. By giving them notice it increases their chances of completing the task more efficiently and to an expectable standard. The purpose and benefits of recognising and learning from mistakes is so I know where I have gone wrong and I am able to prevent the mistake from happening again. The purpose and benefits of taking on new challenges if they arise is so I am able to put myself to the test by using my strengths and strengthening my weaknesses, this helps me achieve self growth opportunities and gain new skills to use in more challenging situations.
Personnel need to read and digest as much information as they can to get used to the changes coming their way. A third step a manager should take is to encourage participation from the employees. When employees participate in planning and implementing a change, they feel as though they have some control over their jobs and this relieves some of their anxiety (Rosenberg, 1992). Employee resistance will be the strongest in the unfreezing stage of the organizational change. A good communication plan will help a manager build trust with the employees so that when they receive the news of a major change they do not panic and become resistant.