Communication is when two people or more exchange facts, feelings,ideas and impressions in ways that each person gains a common understanding of the message. Good communication in a work setting will make sure daily tasks run smoothly and successfully. 1.2 Explain how effective communication effects all aspects of working in an adult care setting. Communication is a two way process sending the right message that is also being correctly received and understood by the other people. It is essential that there is good and effective communication taking place within the work setting.
● Competition barriers – occur whenever the audience members attempt to focus on two or more activities simultaneously, distracting their attention away from the message. ● Connotative meanings of words – are the meanings individuals assign to words based upon their own experiences. These meanings may or may not be commonly agreed upon between the sender of a message and the audience, possibly the message to be misinterpreted. ● Faulty level of technicality – is caused by a sender that provides a message in which the content is too technical or not technical enough for the intended audience or situation. ● Lack of clarity – is caused by either a lack of details or a conflict between the details, resulting in confusion or misunderstandings.
Outcome 3 3.1 Explain what is meant by the term dysphasia Dysphasia is a partial or total impairment of language and ability to communicate. 3.2 Explain what is meant by the term dysarthria Dysarthria is a problem with speech caused by disturbance of muscular control. 3.3 Describe the communication challenges presented to the individual and the self by dysphasia Dysphasic individuals struggle to understand what people say and may forget parts of sentences or have difficulty understanding long or complicated sentences. They may also struggle to find the right words and express themselves. dysarthria Dysarthric individuals struggle to speak properly and may have hoars, excessively loud/quiet or nasal-sounding speech.
INTRODUCTION TO COMMUNICATION IN HEALTH, SOCIAL CARE OR CHILDREN'S AND YOUNG PEOPLE'S SETTINGS: 1.1 Identify the different reasons people communicate: We all need to communicate with each other and as a support worker I will need to be aware of different ways in which service user may communicate. People need to be able to communicate in order to have their needs met. A person's needs can be grouped as follow: • Physical - Basic survival needs, such as food, drink and warmth. • Safety and security - To be physically and psychologically safe and secure. • Social - To be able to form positive relationships.
1.1 Describe how a range of factors has a negative and positive impact on individuals with sensory loss. Individuals with some form of sensory loss will have a range of negative and positive impact factors. These factors are communication, information, mobility, and familiar layouts and routines. Communication There is a great impact on communication. Many people, who are in some form visually impaired, lose the ability of seeing facial expressions, and gestures, which are important in spoken communication.
They may speak fluently, but not make sense. They may not be able to understand what you are saying or only be able to grasp part of it. They may lose the normal social conventions of conversations and interrupt or ignore a speaker, or fail to respond when spoken to. They may have difficulty expressing emotions appropriately. 2.
Unit 4222-301 Promoting communication in health, social care or children’s and young people’s (SHC 31) Outcome 1. Understanding why effective communication is important in the work setting * Identifying the different reasons people communicate People communicate in order to share information, establish and maintain relationship. It can also be used to bring out changes in attitudes and to motivate people. People communicate to inform others of their emotions like sadness, joy and satisfaction. Communication is very important when it comes to developing a positive relationship with service users and their families, as well as work colleagues and other professionals.
If the communication between a service user/colleague and me is effective then this helps to build trust and improve the relationship. My own development and skills benefit from effective communication; this is down to fully understanding what I am being taught and not misconstruing any of the information. 1.3 Explain why it is important to observe an individual’s reaction when communicating with them Observing somebodies reactions when engaging in a conversation with them is a crucial part to making sure the other person fully understands the message being conveyed to them. A conversation is a two way process, and relies on both parties to be fully engaged, it’s possible to identify if the other person is not understanding or listening to what’s being said by observing their body language and how they communicate back verbally. Tell-tale signs of someone not listening or understanding are their facial expressions; eye contact; gestures; silence; tone and pitch.
This reduces the possibility of mistakes being made and it ensures appropriate care will be given to the service user according to his or her needs. It’s important that to work as part of a team with your colleagues, so that you all work together to achieve the same outcomes and targets. 1.3 It is important to observe a service users reaction while communicating with them because you can learn a lot from studying someone’s reactions while talking to them. There facial expressions or body language may tell you whether they agree or disagree with what you’re saying, or whether there fascinated or bored with the conversation you’re having with them. You can then use this information to know how to proceed with the conversation.
This requires opportunities for life skills education. These skills include how to improve self-esteem, and how to communicate and relate to others in a morally responsible manner, with respect for oneself and others, and with sensitivity towards the needs and views of others. Part of my job description is to support patients with providing them with options and available resources to help them overcome or improve their skills in communication. One of the examples is a local Leeds City College that provides employment skills training program for service users and with the course service users can learn how to build their confidence, communication skills and how to cope with difficult situations. Through this course Service Users can explore their education, volunteering-employment or personal development opportunities.