Crisis Management Communication Plan

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Crisis is any event that is, or is expected to lead to an unstable and dangerous situation affecting an individual, group, community, or whole society. Crisis communication means: communicating in a time of crisis, it can be a task to tackle or exchanging important information. This health care crisis communication plan will outline the roles, responsibilities, and protocols that will guide a health care organization in promptly sharing information with all the health care team members during an emergency crisis. It will explain how communication dynamics may differ in times of crisis, mass trauma, or disaster. It will also explain three way to reduce stress during a crisis and how to resolve potential communication challenges. A crisis communication plan develops the best possible prepared references and documented instructions for specific internal and external emergencies throughout the organization - helping to contain the situation, minimize loss of life, maintained care for injured persons and coordinate with public health officials, and provide essential medical and health related resources. Communication Dynamics and How They Differ in Times of Crisis, Mass Trauma, or Disaster Communication dynamics may vary during different types of emergency situations; this can be an internal or external crisis, mass trauma, or disaster and depending of the type, an established communication plan must be followed in order to decrease potential distress that is caused by the traumatizing event. Resolution of the communication problem requires creativity (McCable & Timmins, 2011). The more creative staff is, the quicker they can resolve the problem and communicate more effectively. If a staff member who is normally efficient, quiet, and well mannered becomes, aggressive, loud and out of focus during a crisis, this can have a negative impact on the entire team.

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