Crisis Leadership Essay

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Gene Klann CRISIS LEADERSHIP Using Military Lessons, Organizational Experiences, and the Power of Influence to Lessen the Impact of Chaos on the People You Lead CENTER FOR CREATIVE LEADERSHIP CONTENTS Prologue ..................................................................................... vii Preface ......................................................................................... ix Introduction ................................................................................. 1 Chapter 1: What Is Crisis? ........................................................... 3 The Panic Button ................................................................... 4 Opportunity or Chaos? .......................................................... 8 Chapter 2: What Is Crisis Leadership? ....................................... 11 A Definition of Leadership ................................................... 11 Leadership’s Role in a Crisis ................................................. 20 Chapter 3: Preparing for Crisis .................................................. 27 Communication as Crisis Preparation .................................. 28 Planning with Vision and Values .......................................... 30 Caring and Connecting as Preparation for Crisis .................. 32 Chapter 4: Leading During Crisis .............................................. 41 Communicating During the Crisis ....................................... 44 Clarity of Vision and Values ................................................. 50 Caring During a Crisis ......................................................... 52 Chapter 5: Leadership After the Crisis ....................................... 59 Rebuild and Reassure ........................................................... 59 Review and Revise
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