If concerns are raised then they are certain procedures to follow. • The whistle blower must think about what is disturbing them and why. • Concerns should be reported to the relevant person when the time is right. • Write those concerns down giving background details, names, witness names (if any) dates and places. • Both parties can be offered help and support if required and all information disclosed for both whistle blower and the accused will be kept confidential and is investigated discreetly (Data Protection Act) • Preparations for any ramifications that could follow whistle blowing.
Mixing with different people can help us to overcome fears and prejudices having people from diverse backgrounds in the work place will bring different talents, skills and knowledge. I have to be sensitive to peoples needs and respect their abilities, background, values customs and beliefs and by considering the opinions, circumstances and feelings of my colleagues and customers without judgement of race, religion, position, circumstances, status or appearance. By trying to always listen to people and be open to other points of view and by treating everyone in the same way and don’t laugh about other religions and customs. By being polite, tolerant and patient with others and don’t use language or behaviours that could be offensive and misinterpreted. I can then learn from other just by listening and asking for help when needed, or I can observe them if they are doing a task that requires expertise or great precision.
This is also to ensure that no faults are made, hence no lives being put in danger; meaning themselves or the public, or Public Service being scrutinised. Orders: This is to get jobs done, to show that particular public service a chain of command. In some cases this can be comforting; to know who to go to for advice, knowledge and who to follow in a time of emergency. Orders are given so that Public Service personnel know their role and task and exactly where they need to be, and what to be doing. Giving orders and the orders being followed means little mistakes, and any orders that are given are still surveyed to prevent mistakes or failure.
Focus group- with this methodology I can gain a mix of opinions through conversation and casual interactions to see if anyone changes their mind and to gain detailed information on the subject. 7. In order to complete the PIP task I must remain ethical in my practices to ensure that the information I receive is confidential, I perform safe activities to gain this information, and remain sensitive when asking questions to interviewees that may trigger deep or negative emotions. When gathering information I will inform all people who partake in my surveys, interviews, and focus groups that their names will not be
There are a set of principles to follow when acting as a decision maker for someone who lacks capacity and these must be followed at all times, they state that the individuals wishes are number one and that they must not be restricted in any way and that support should be given to help them to communicate to the best of their ability. If an individual wants to do something that may endanger them, then we need to use our negotiation skills and gently persuade them this could be a bad idea and that we have a duty of care to protect them. Also we could offer different scenarios so that they may be supported in making the best choice which has the least risk to their safety. 3.3 Ways to ensure an individual with dementia, carers and others feel able to complain without fears of retribution are by showing them that there is an accessible complaints procedure which must be followed. There is legislation in place to protect us should any of us make a complaint, also we should make ourselves approachable and offer full support and ongoing information to the complainant as they go through the
This provides stability for them and a sense of belonging. Any personal care or any activities they are involved in is always documented in their careplans. 1.2 As a care practitioner i have a duty to protect elderly clients i work with. I should never put them in danger at anytime. I always ensure i read their care plans and risk assessments in order to care for them the way they want to be cared for and in a safe manner.
If something is not the way a customer wanted it to be, we try our best to accommodate the customer. Rather than being hostile, this company embraces correction and uses it as a learning tool. Being precise about what will be provided is key to reducing complaints. During operations managers will always be on site. That manager and key staff member will asked the customer before, during and after the event is there anything they would like to change.
Throughout the book the author revealed plenty of useful information put into action in approving are listening skills to be better listeners. My actions consist of be more conscious in my listening skills and continue to control the negative emotions that sometimes arise that prevent us from listening to others. It is important to keep intact my emotion until I have a full understanding and clarity of the message being relied to me. I will remember to steer away from being defensive, because at the same time I can be unknowingly attacking others around me that loves me. With every opportunity of listening I will be mindful of creating a safe environment where clarity, understanding, and listening can take place effectively.
, the categories of information was sectioned out to address what type of information is not to be disclosed when the employment contract has ended. The different types of information was confirmed to be initially, any information accessible to the public which would not acquire to protection, following this there is information the employee would have obtained through the employment such as knowledge. The law allows ex-employees to use the knowledge and skill they have obtained through employment, this was confirmed in Stenhouse Australia . An employer can restrictive any knowledge gained from the employment. The final category of information is a business secret, which cannot be disclosed the law provides protection to
Having a strong ethics training plan would benefit a facility. Knowledge is the best option for a facility to ensure this. By having a policy, and knowing that a fine could be issued for a violation, employees should think twice about violating privacy policies. Every inch of the policy should be examined and comprehended. If changes need to be changed, the facility should oversee the change.