This will ensure that goals are met and high quality service is provided to external customers. 2.1 Describe the products and services offered by own organisation to internal customers Internal customer service is service provided to internal departments in our organisation or to employees in our organisation but a different department or to our service providers or suppliers who work with us to complete certain tasks and achieve certain goals within the organisation. By helping our colleagues and other departments, we are helping the company / organisation succeed. It also helps you develop your personality. Our organisation deals with all the areas of work or service in the (____________) and the (______________) that I work for is (______________).
Environments where there is a low skilled workforce or where repetitive work is performed, may find that this is the leadership style of choice. This type of leadership can have a positive effect on individuals and groups, in that it can help to keep the teams and individuals focused and motivated. By ‘micro managing’ the leader is often highly involved in the day to day activities which leaves very little room for error. This type of leader makes their expectations clear, they provide clear direction for what needs to be done, how and when it should be done. Ultimate responsibility is taken by the leader which means that they will be close enough to all activities to know what is going on on the ground.
In my role I have to deal with a wide range of individuals who are both directly associated with the Care Home and those who are a necessity but who are indirectly required to assist with the business/operational needs. These “groups” can be split in two; Direct and Indirect. Direct Group Indirect Group Management Accountants Staff Solicitors Residents Banks/Stakeholders Relatives Employment Consultants Commissioners Suppliers 1.2 Explain how to support effective communication within own job role. With regard to supporting effective communication I always emphasise that I have an open door policy. If people feel you are approachable then they will not hesitate to seek any clarification they may require on any communication and this in itself supports effective communication.
* Reflect on the dynamic of the interaction between themselves and those using services. * Develop their own interpersonal skills. * Use their intellectual capabilities to form professional judgements, decisions and plans. It is believed that a whole system approach is necessary for the delivery of effective supervision with senior managers engaged in establishing the supervision culture and expressing this through a clear policy statement which includes a clear commitment to delivering effective supervision throughout the organisation. An important part of this approach is ongoing development opportunities for supervisors and regular opportunities for them to reflect on their practice.
MT0822A Managing Organisational Performance Abstract The report I have compiled reports the importance of managing stake holders in The John Lewis Partnership Organisation, the primary stakeholders of JLP and the interests of each in the reduction of 25 call centres to two. This report will also cover the value of motivational models within the JLP and how employee needs are being met by in that organisation on Maslows hierarchy of needs model. Finally the report will cover the reasons for the change in the JLP and how this change can be managed in an organisation. Introduction The purpose of this report is to show the importance of managing stakeholders and their importance in an organisation, the value of motivational needs within an organisation and the reasons of organisational change. The report will also identify John Lewis's primary stakeholders, their level of interest and importance in the plans to replace 25 call centres with two.
This vision reflected in their extensive hiring practices. * Their strong culture paved the way to become a marketable brand on its own in the industry resulting in talent pool augmentation. * The biggest advantage posed by their strong culture was the ease of buy-in among the new and current employees which resulted in better assimilation and integration of their core principles and vision. The culture was pervasive at all levels of the organization that buy-in was evident in a short span of time. * The culture at Zappos made it possible for the management to delegate and share responsibilities among the peers.
I will then move on to discuss aspects and principles of best practice. I will then continue to focus on managerial and organisational aspects relating to delegation, I will discuss these aspects using examples from practice. Delegation may be difficult but it offers many potential benefits to both individuals and the organisation, ‘resulting in the optimum use of human resources and improved performance’ (Wheeler: 2001) According to Batman and Snell (2004), delegation is the assignment of authority and responsibility to a subordinate at a lower level requiring that the subordinate reports back to their manager the results, positive
Essentially, a company that has a strong, moral (ethical) foundation will generally conduct business in a transparent and trustworthy fashion. From a marketing perspective, the messages will likely follow the lead of the executives and will be presented to consumers in a transparent fashion. For example, Costco Wholesale has created an environment that is known for taking care of its members on all levels. On its website, Costco’s Code of Ethics states four things: obey the law, take care of our members, take care of our employees and respect our suppliers (Code of Ethics, n.d.). By being transparent in its business practices, marketing their services ethically, and standing behind their code of ethics on all levels, Costco has created a level of trust with their members and ultimately, meets its goals with its
For example owners and workers are key stakeholders. External stakeholders are those who are not part of the business e.g. customers and the community. Owners of a business have the overall say in aims and objectives within their company. However other groups are able to influence the decision making such as pressure groups and government.
Culture is important because it forms the enjoyment, work relationship, and work processes (Heathfield, 2012). Culture is created through value, belief, fundamental assumption, behaviors, and attitudes shared by a group of people. Accountability affects an organization working culture by keeping managers, leaders and employee’s accountability for making a commitment and keeping the commitment in a timely manner. When a company has a diverse organization interpretation is important because of culture people interpret differently. Organization culture supports a positive, productive environment.