It involves making judgements based on information’ (Middleton, 1997, p.5). Assessment is particularly important as it creates the foundations of a social worker’s work with the client. The purpose of a workers assessment is to help them to understand the situation he is dealing with and to identify the relevant factors in a situation (Pincus, 1973). It is also important to realise that assessment does not only take place in the in the beginning of the case. Assessment is an ongoing, dynamic process which continues throughout the process of working with a client.
They are there to provide a mental, physical and emotional relieve for clients in need of this type of assistance. These types of need are needs that an individual may not be able to handle without professional help and this is where a Human Service profession put their skills to works. Human Service Profession is said to encourage and support their client individual needs. By assessing the clients of their needs, weakness and strength then the work will know what service to provide to the individual client. Individual can become self sufficient and positive and they may also learn how to cope with stress, with the help of a human service profession.
Communication skills and personality development are crucial for establishing effectual and reverential relationships with service users. These skills also play a major role when working with colleagues and other social workers for making decisions and assessments. Interpersonal skills which enable the worker to engage meaningfully with the client lie at the heart of effective social work practice. Sound communications skills are more effective for the field of social work practice. All the practitioner of social work, working for children, old age and other needy individuals who are really in need of love, compassion and basic necessities of life must develop habits for good and effective communication skills.
Explain how communication affects relationships in an adult social care setting (1.1.2) Good communication encourages participation, builds trust, promotes feelings of value and self worth and empowers individuality, creates equality and gives a shared understanding of each other’s needs, wishes and expectations. Good communication is important between staff and all involved in an individual’s care to ensure consistent delivery of the best level of care. Poor communication can lead to feelings of low self esteem, isolation, confusion, fear and frustration. It can also leave someone at an increased risk of abuse. 3.
In the case study the workers can show many workers responsibilities towards the service user. One of these responsibilities is provision of individual’s rights. The benefit of this is that the service users get the right support needed to help improve their condition and some service users don’t feel confident enough to express their thoughts. Also it is duty of the carer to encourage tom’s speech and that he is a slow speaker. The difficulty that the worker may have when trying to carry this responsibility could be, that the person may be in denial and refuse to listen to the carer and take advice.
This environment could be achieved when being in a relationship with a person who was very understanding, accepting and genuine. Risk taking can be part of a person centred approach as we would choose to use positive and informed risk taking which would involve building a positive view of the individual, and seeking to learn what a persons skills are and what people like about them. In person centred thinking we also explore the consequences of not taking the risk so that these may be balanced against the consequences of taking the risk. Using an individuals care plan contributes to working in a person centred way as this would be constructed by the client with the support of the care worker so that the client has full control, instead of the support plan being made by the care worker so the client feels as if they have no control of their recovery. Work in a person centred way In order to find out the history, preferences, wishes and needs of an individual I would refer to any previous files held with regards to that person, as well as discussing directly with the client what the preferenes etc.
Communication affects all aspects of working in adult social acre setting because it builds trust between the service user and carer; this also affects the confidence that the service user may have. Trust affects confidence because the service user can confine in the carer, the carer can then boost the service user’s confidence. Communication is important because the service user and carer should have mutual respect for one another. The carer should also consider dignity towards the service user. 1.3 – Explain why it is important to observe individual’s reactions when communicating with them.
2. Effective communication can also affect the relationship between colleagues and other practitioners, as they are able to easily pass on vital information regarding the service user which can improve the quality of their care. As well as this, the relationship between colleagues and practitioners remains professional when the use of slang and jargon is avoided. Aiii. Identify three ways of finding out the communication and language needs of an individual.
1.2 Whilst communication is about exchanging information, effective communication builds trust and respect and requires the skills to understand emotional needs, it improves work relations, improves teamwork, decision making, caring and problem solving. It also enables negative or difficult messages to be conveyed without causing
The listening aspect is referred to as reflective listening and is used in situations where the counselor is attempting to help the client deal with something. Some principles of reflective listening include: more listening than talking, attempting to understand the feelings contained in what the other is saying, not just the facts or ideas and responding with acceptance and empathy, not with indifference or false concern. Reflective listening may provide very positive results when used appropriately. Along with being an active or reflective listener there are three main characteristics: genuiness – which involves being spontaneous, avoiding personal defensiveness and allowing you self to be open to feedback. Being a genuine helper also involves honesty and forthrightness.