The Protection of consumer rights is now a global agenda. Bangladesh, a third world country, is struggling to fulfill the basic needs of its population. “Socialism meaning economic and social justice”, a fundamental principle of the state policy and the constitution is yet to be implemented although 50-years have already passed since its independence. The world economic giants have enacted a series of Laws on different heading to meet the contemporary global demand on economic progress in one side and protection of the consumers from unfair, misleading and aggressive business propaganda on the other. The United Nations (UN), European Union (EU) and World Trade Organizations (WTO) have adopted a lot of rules to regulate trade and business of various products and services through import or export that impacts seriously on producer or manufacturer, supplier or distributor, seller and ultimately the consumer. Bangladesh, a country with over population, has enacted “Consumer Rights Protection Act, 2009” to deal with the consumer affairs. The law is an addition to a number of around 61 relevant Laws dealing with the consumer rights and their protection mechanisms in a sporadic way.
Historical background of Consumer Rights
Since 1983, March 15 is observed as “World Consumer Rights Day” originated from the declaration of US President John F Kennedy in 1962. This day is observed with a view to:
* Promoting the basic rights of all consumers;
* Demanding that those rights are respected and protected; and
* Protesting the market abuses and social injustices which undermine them.
The UN guidelines on the protection of consumer rights in 1985 quoted that "all citizens, regardless of their incomes or social standing, have basic rights as consumers". If we go further into the history, we shall see that a set of rights were enumerated in the Twelve tables and also in the ancient Code of human civilization, the Hammurabi Code, that ultimately...